Sophia Beebe Email & Phone Number

Chatham, Il, Us

- Identifies process improvements, creates measurable efficiencies- Partners in employee listening strategy to support acquisition and retention of top talent- Implementation of Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)- Modernization of recognition programming, performance management, virtual learning systems and feedback platforms - Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs) strategies and programs - Streamline of onboarding program for quicker integration - Redesign of performance management shifting focus to employee well-being- Optimization of technology to create collaborative, asynchronous work environment

- Delivery of instructor-led training for 65+ virtual and in-person training and development courses- Creation of comprehensive resources and toolkit for employee development, goal setting and action plans- Autonomously led DEI initiatives, recognition programs and employee engagement efforts- Collected, maintained, and delivered insights around employee feedback, and identified improvements

- Delivery of instructor-led training for 65+ virtual and in-person training and development courses- Creation of comprehensive resources and toolkit for employee development, goal setting and action plans- Autonomously led DEI initiatives, recognition programs and employee engagement efforts- Collected, maintained, and delivered insights around employee feedback, and identified improvements

- Ownership of consecutive and intermittent FMLA, medical, general, VESSA and military leaves- Guided leaders on employee rights, and compliance of state, federal and ADA laws- Facilitated and oversaw short-term and long-term disability claims and benefits- Provided communication/support for colleague relations and collective bargaining procedures- Maintained PHI medical documentation, claims, approvals and denials- Administered reimbursement, employee assistance, wellness initiatives, colleague recognition - 401k, HSA, FSA, hardships, workers compensation and unemployment- Responded to audit inquiries and policies and procedures set forth by agency bargaining units - Acted as agency liaison to third party benefit vendors for coordination of benefits and claims

Springfield, Illinois

• Managed patient experience for 100+ medical practices and 9 hospitals within the region• Certified Patient Experience Professional, Press Ganey superuser, Beryl and Studer trained• Implemented process improvement action plans alongside operations to teach and coach• Assisted Human Resources in designing and implementing colleague recognition program• Exceeded metric/satisfaction goals and grew percentile rank/balanced score card by 125%• Presented at orientation to onboard all new colleagues/providers/leaders system-wide• Served on multiple executive steering committees to roll out standardization initiatives• Implemented leadership rounding, provider/colleague shadowing and real-time feedback• Identified champions to help drive improvement efforts across the organization• Designed a patient experience tool kit to encompass colleagues needs/learning styles

• Responsible for look, touch, feel of guest experience and design/execution of all events• Received and processed feedback, questions, and concerns for property, and 120+ stores• Responsible for all media, marketing, communications, and radio/television appearances• Recruited, screened, onboarded, and managed support colleagues for the property• Conducted performance reviews, and designed colleague training/development tools• Maintained mutli-million-dollar budgets and reports, implemented strategic plans/goals• Analyzed market and property data to create strategies and improve market position

Masters, Management And Organizational Behavior

Bachelor Of Arts (B.A.), Clinical Psychology