Sophia Chicas Email and Phone Number

• Initiates monthly overall profitability, sales and service for a busy independent auto repair shop in San Francisco.• Coordinated hiring, training and retaining quality personnel by creating a positive work environment, resulting in increased employee retention and customer satisfaction. • Manage the daily work of automotive service technicians to ensure that they are leading in sync with company protocols and guidelines.• Gauge technician training requirements and ensure that appropriate training plans are created and implemented accordingly.• Create and maintain effective liaison with equipment and supplies vendors and suppliers, to ensure timely and accurate delivery of both.• Check daily received supplies and equipment to verify that they conform with standards and ensure that they are properly stored.• Manage the inventory of supplies weekly and make certain that any low stock situation is managed immediately.• Processes cash, checks, debit and credit card payments. Apply payments to appropriate customer accounts.• Deal with complex customer issues and provide resolutions.• Process, update and maintain customer files. Perform data entry to update customer account history and check accuracy.• Plan, execute, and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

• Scheduled and created regular appointments for customers.• Conferred with customers daily by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, and or obtain details of complaints.• Reviewed insurance policy terms weekly to determine whether a loss is covered by insurance.• Kept monthly records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Solicited sales of new or additional services or products.• Greeted the customers daily as they enter the service department to address all repair concerns and service questions.• Produced weekly complete and accurate repair estimates that include, parts, labor, sublets, shop inventory, etc.• Performed visual inspections, conducted road tests, checked vehicle service history and verified warranty coverage for the customer and internal vehicles.• Built customer relationships by providing strong customer service, maintaining open lines of communication, prioritizing required services and providing possible options, and arranging transportation services for the vehicle and the customer, etc.• Coordinated with the sales department on all repairs services for new and used vehicle inventory.• Delegated work to technicians based on knowledge, skill, and difficulty of repair.• Negotiated monthly purchase contracts with vendors for optimum price and service guarantees.• Open/Close responsibilities; ensured store was ready to receive customers.• Determined charges for services requested, collected deposits or payments, and arranged for billing. • Resolved customers' service and/or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Process and record routine transactions for bank customers including cashing checks, accepting deposits, and withdrawals, processing loan payments. Promote bank products and services. Record all transactions accurately and in compliance with bank procedures.