In my current role, I assist in the enrollment process for Housing Choice Voucher participants in the Family Self Sufficiency (FSS) program, offering strategic coaching tailored to each individual’s goals in their Contract of Participation (COP). I regularly deliver impactful presentations to groups of 10+ participants, educating them on the program’s benefits and driving engagement. With a focus on fostering personal growth, I guide clients through the FSS program, empowering them to achieve lasting success and improve their overall well-being.✧ Increase awareness and engagement with the FSS program through targeted outreach and recruitment efforts.✧ Create a five-year COP for each family, detailing their self sufficiency objectives, including education, financial management, employment, and training, in line with DHCD and HUD guidelines.✧ Maintain regular contact with clients to offer encouragement and provide resources, ensuring they stay on the right path toward their goals.✧ Manage and contribute to preparing and maintaining program materials, reports, and records, such as assessments, financial documents, activity reports, and case management files.

I collaborated with a lead attorney to coordinate case strategies and deadlines, fostering teamwork and ensuring alignment with client objectives. I maintained the lead attorney's calendar, scheduling court appearances and client meetings to minimize timeline conflicts. I negotiated to resolve payment disputes, cultivated client relationships, and created personalized payment plans. Additionally, I offered empathetic support to clients from diverse backgrounds, addressing their concerns and alleviating stress during legal proceedings.✧ Fostered office efficiency and communication by executing a streamlined case management system.✧ Achieved a 15% increase in successful collections by devising customized payment plans for clients facing financial hardship.✧ Managed caseload of 50+ family law cases to ensure efficient client intake, scheduling, and document preparation within an average of 48 hours.

I managed daily administrative tasks at a bustling law office, ensuring smooth operations and strict confidentiality of sensitive materials. I supervised complex litigation cases from start to finish, showcasing strong organizational skills and meticulous attention to detail. Building client relationships through empathy and active listening was also crucial to my role. Additionally, I set up and configured technology and office equipment at a new site, including computers, network systems, and telecommunication devices, for a seamless workflow. ✧ Led comprehensive planning and execution of opening the office and coordinated timelines, tasks, and resources to ensure a smooth transition from the prior firm.✧ Facilitated client communication by minimizing conflicts and implementing effective scheduling and billing solutions for over 30 clients weekly.✧ Slashed paper usage and 50% of document retrieval time by implementing a digital file management system and building a more eco-friendly office.💻 Curated user-friendly, aesthetically pleasing website for the firm to promote services offered and streamline client intakes

I handled over 30 daily phone calls for a team of three attorneys to ensure swift and accurate prioritization. I conducted initial client interviews, gathered pertinent information, and kept clients informed throughout the case process. I verified the accuracy and completeness of materials, billing invoices, and reports by proofreading all typed and written documents. Additionally, I evaluated the performance of administrative staff and provided constructive feedback to maintain high standards of office operations.✧ Boosted efficiency and client satisfaction by introducing a client intake process.✧ Trained and supervised two administrative assistants regarding office policies and procedures.✧ Crafted comprehensive training materials and conducted hands-on training sessions to boost the efficiency and productivity of new team members.