Sophia Luongo Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

-Managed group reservation inquiries, ensuring timely responses and excellent customer service-Coordinated reservations for large groups, including corporate events, weddings, sports and entertainment groups-Developed and maintained relationships with clients to understand their specific needs and preferences-Utilized reservation management software to track bookings, manage availability, and generate reports-Collaborated with internal teams such as sales, marketing, and operations to ensure seamless execution of group events-Conducted regular reviews and analysis of reservation data to identify trends and opportunities for improvement- Assisted the conference services team with operational tasks daily ensuring seamless execution of in house and upcoming groups

San Francisco, California, United States

-Efficiently handled check-in and check-out procedures, ensuring accuracy and attention to detail-Managed a high volume of incoming calls, emails, and inquiries, directing them to the appropriate departments or personnel-Assisted guests with inquiries, requests, and special arrangements to enhance their stay experience-Managed reservations and room assignments, ensuring optimal occupancy and guest satisfaction-Handled guest feedback and complaints diplomatically, striving to resolve issues to the guest's satisfaction

Orlando, Florida, United States

-Engaged with 100+ guests per day giving detailed, friendly and personalized service ensuring a luxury experience-Trained 10+ new employees on company standards, conflict resolution and usage of new systems while revamping the department training guide and learning materials for new hires to exceed in their role-Managed guest issues and complaints with an understanding demeanor, increasing guest satisfaction and continued loyalty to the brand-Made and maintain relationships with coworkers in other departments to continue to work together to provide 5-star service

East Providence, Rhode Island, United States

-Facilitate meetings for our special event group -Develop relationships with connected community organizations and assist with event-related projects -Grew the BH Link Outreach list to ensure we continue to grow and get the word out about the organization-Collaborated with the Human Resources department to create a benefits package for incoming employees

- Executive Board of Live Event Association- Reach out to Professionals in the industry to speak at our monthly meetings to help student begin networking- Hold fundraising events to raise funds for the organization

Providence, Rhode Island

- Supervise activities of 2-3 work study students each shift to maintain organized work flow- Communicated with professional staff the progress of tasks and projects assigned every day - Provided excellent customer service by greeting guests and answering phone calls of incoming students- Assisted the orientation process through registration as well as set up of events

Adventure Aquarium, Camden, Nj

- Communication skills grew through working with a team of over 25 staff members- Provided excellent customer service to families attending the Adventure Aquarium- Strengthened my knowledge of the event industry by working closely with the Event and Catering Director

Greater Philadelphia Area

- Gained leadership skills through teaching a class of 4-10 children different swimming techniques- Utilized time management skills to stay organized throughout each lesson- Communication skills grew through communicating with other instructors as well as parents of the children in my classes

Bachelor'S Degree, Sports, Entertainment And Event Management, Senior

Activities and Societies: Live Events Association, DECA Dean's List recipient the majority of my terms here at Johnson & Wales University

Dual Enrollment Program, First Year

Completed 4 college courses during my senior year of high school

Education record