Understanding Personal and Professional development, FaithWorks Foundation Sacramento, Las Vegas, and Ohio incorporates self sufficiency as a mirror to success. Currently we provide job postings, resume and career advice resources.Coordinate, monitor or supervise the activities of subordinates. Develop and recommend new or revised program goals and objectives.Develop and schedule program work plan in accordance with specifications and funding limitations; oversees daily operations and coordinates activities of program; determines priorities. Monitor and approve program expenditures ensuring that budget allocations are not overspent.Prepare or assist in preparation of proposal for funding and/or funding continuation from outside sponsors. Confer with and advise staff, students and others to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretation; refer to appropriate department person when unable to respond. Coordinate activities of program with inter-related activities of other programs, departments or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications. Prepare periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies. Evaluate program effectiveness to develop improved methods; devise evaluation methodology and implements; analyze results and recommends and/or takes appropriate action. Develop, compile and write communications and promotional literature for distribution such as newsletters, brochures or flyers; coordinates process from development through printing and distribution. Develop and facilitate workshops, meetings or conferences; coordinates logistics, scheduling and participant communications. Interact and maintain liaison with students, faculty, staff and outside/community agencies in facilitating program objectives.

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Specializing in Nevada Property & Casualty Insurance Training. Certified Trainer for a Top Financial Company for Insurance and Billing Programs.Develop curriculum and facilitate current and accurate information using proven techniques to achieve optimum performance.Create learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.Modify and presents training programs for representatives/agents. Tracks and analyzes training programs by examining agent performance. Recommends changes to training programs. Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes. Participates in identifying program needs, obtaining technical data and scheduling programs. Maintains training records.

Provide executive assistance in resolving administrative questions and issues not requiring the personal attention of the executive; act in an administrative liaison capacity in conferring with managers, government officials, and representatives of other organizations concerning the interpretation of rules and regulations related to program activities and operations; transmit directives, instructions and assignments; and follow up on status of assignments with staff. Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials based on instructions from the executive, agency activities, and the predetermined, ongoing priorities of the organization; resolve matters personally within parameters established by the executive, and forward materials to appropriate managers and staff for analysis and reply; follow up as required to ensure responses are timely and in conformance to established standards. Receive and screen incoming calls and visitors; evaluate requests and inquiries; determine which are priority matters and alert the executive accordingly; make decisions to page or contact the executive at off-site locations in critical situations; make referrals to appropriate administrative staff or provide requested information as appropriate. Maintain current knowledge of issues, problems, situations and activities of special interest to the executive regarding the organization as a whole and its divisions and programs; monitor media coverage and alert the executive to new developments or articles of interest. Coordinate and facilitate the executive's calendar to schedule appointments and engagements; arrange conferences, meetings and hearings for commissions, boards, or other bodies; make travel, lodging and meeting room arrangements including public address systems, teleconferencing, refreshments, and other amenities; ensure agendas, background information, minutes and other pertinent materials are prepar

Supervise a unit of lower level administrative support personnel who perform duties representative of the Administrative Assistant II level; plan, organize and oversee the activities and operations of the office or unit; establish and implement procedures and desk manuals; perform the most complex assignments and resolve issues and problems referred by subordinate staff or the supervisor; train and evaluate the performance of assigned personnel.Prepare reports which summarize financial and statistical information related to the work unit’s budget, accounts, activities, program clientele and operations; advise management of unusual trends, funding levels and expenditures; assist with budget development by compiling information to support projected expenditures in specific areas such as operating costs, travel costs and staff development.Maintain and monitor financial and statistical information related to agency accounts, travel, licenses, bonding, grants, programs and activities, revenues and expenses; ensure data is current, complete and accurate; maintain current balances; authorize expenditures within clearly designated areas of responsibility and spending limitations established by regulation.Review documents prepared by others for program compliance; identify discrepancies, resolve problems and provide guidance to lower level staff; authorize and approve documents within assigned parameters.

Receive and process incidents and complaints for the purpose of licensing and/or certification. Maintain files on surveys to various medical, childcare, non-medical assisted living and skilled nursing facilities.Process CMS/Medicaid medical record requests. Electronically transcribe self-reporting systems for medical facilities in Nevada.Organize and perform timely intake procedures on complaints, including completion of the intake information.Create and maintain a database for efficient collection and retrieval of complainants and patient information for staff and outside agencies.Assist in tracking complaint and monitoring timelines to meet federal guidelines, completes various forms and reports, as well as prepares and mails letters and resource materials to complainantsMaintain filing and organizational system for supervisors. Assist with coordination of professional development and professional learning. Participate in team meetings and share meeting responsibilities.Order equipment and supplies for staff when primary contact person is unavailable.Handle correspondence and respond to routine requests.Demonstrates cultural competence and behaviors consistent with the core values, vision and mission of the Bureau of Health Care Quality and Compliance.Maintain confidentiality of patient and complainant information.Present a positive image of HCQC to clientele, visitors and co-workers. Serve as an advocate for all patients and their families.

Physical and Cognitive Responsible for helping clients with physical and cognitive health. This can involve helping them walk, assisting in exercises and helping them maintain memory by using specialized drills and memory books.Nutrition and Personal Care Ensure clients receive proper nutrition by planning and preparing their meals, performing grocery shopping and checking food for expiration dates in the home pantry and refrigerator. They also assist with bathing and toileting as needed.Housekeeping Perform a variety of housekeeping tasks that the senior may no longer be capable of doing, such as laundry, dusting, making beds, running errands, organizing mail and keeping a calendar of appointments.Transportation Transport and accompany Clients to medical appointments, on trips to the beauty salon or to religious activities.Emotional Provide emotional support for Clients by providing them companionship and conversation. Engage in activities with them such as board games, card games or film and television watching.Reporting Responsible for keeping a daily journal of notes, detailing the activities they performed during the day. Required to report any signs of physical or cognitive difficulties to the agency or directly to the family.

~ Specializing in Green-Based Workforce Development including Training and Employment. Coordinate Green Programs in the areas of energy auditing, solar manufacturing and sales, and water and Waste Water Management. Also coordinate Programs to assist dislocated workers to diversify and improve job skills to create a more versatile candidate.~ Specializing in Green-Based Workforce Development including Training and Employment. Train and provide lead direction for other staff; compiles technical information and prepare letters, documents, budgets, reports and a variety of records; serve as Agency receptionist. Successfully promoted to Workforce Development Professional II assisting clients in navigating a distressed workforce by enrolling them in training, modifying resumes, and introducing them to job leads.

Check to ensure that appropriate changes were made to resolve customers' problems.Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Determine charges for services requested, collect deposits or payments, and/or arrange for billing.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase insurance bills.Recommend improvements in products, service, or billing methods and procedures in order to prevent future problems.Refer unresolved customer grievances to designated departments for further investigation.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.Review insurance policy terms in order to determine whether a particular loss is covered by insurance.Solicit sale of new or additional services or products.

Perform a wide variety of legal clerical support work requiring a thorough knowledge and understanding of court functions, policies and procedures within the area assigned; review documents, research discrepancies and verifies information; develop calendars, schedule court dates and records dispositions. Provide information to attorneys, litigants and the public regarding unit functions; regularly serve as liaison with other departments, outside law enforcement agencies and other concerned parties.Enter and retrieve data from on-line computer systems; reviews information and makes corrections; performs system testing and screen development work. Prepare a variety of documents related to processing of small claims, civil, traffic, criminal, juvenile, probate, mental health, or family court such as writs, abstracts of judgments, orders of executions, minute orders, summons, and subpoenas.Schedule court cases for hearing dates; develop and maintain calendars of cases set for trials and/or other proceedings; and records dispositions. Accept legal documents; reviews for correct form and timeliness; annotate case files and status records to reflect receipt and due date for response or other actions required. Prepare, coordinate and maintain docket calendars and tickler systems; reminds attorneys of court appearances and deadlines for submitting various actions or documents.Establish, maintain and close case files or systems of legal records; annotate indexes and status records; compile workload and status records; locates and abstracts data from files and records. Sort and file legal materials such as forms, pleadings, correspondence and related documents; locates and pulls court files; search files and verify that materials placed in files are related and complete; prepare new court folders and inserts related court materials in accordance with specific procedures.

As an associate for over 2 years, my work ethic kept assignments offered to me on a consistent basis with Sacramento County. Duties include general clerical duties with emphasis on Accounts Payable/Receivable and confidential information.Forward information by receiving and distributing communications; collecting and mailing correspondence; copying information.Maintain supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.Maintain equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation; monitoring and purchasing meter fundMaintain office schedule by picking-up and delivering items using automobile.Serve customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.Update job knowledge by participating in educational opportunities.Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Starting as an Office Assistant II in the Auditor's Office in 1998, rapidly promoted after COMPASS training to Account Clerk II. As an Account Clerk II in the Auditor's Office, processed Account Payables/Receivables for Public Works. Receives, reviews, and verifies documents and reports for proper authorization for payment, appropriate codes, vendor's number and other information. Matches invoice documents with receiving reports or packing slips using calculator, vendor's price list, reports or logs, and County contracts.Calculates/verifies and adjusts accounts or reports.Dispenses/receives documents or supplies. Calculates checks/cash; and prepares, batches, groups and organizes deposit permits according to County Policies and Procedures.Prepares and distributes bills for department services, including medical services.Verifies data/information using printouts, a calculator, a computer (including databases) or various methods of communication.Tabulates data in order to produce statistical reports, comply with federal/state regulations, and monitor internal operations and security. Updates and makes corrections to existing financial records; tracks and logs in work.Files documents and information chronologically, numerically, or alphabetically; searches, locates, retrieves, and tracks files from manual or computerized systems. Checks files for completeness/accuracy and routes to the appropriate party/location for correction or processing.Answers questions from customers, provides information on the status of accounts, and verifies information.Performs administrative clerical support tasks, such as: transfers calls or takes messages; photocopies documents as needed or requested using photocopiers, printers, or data storage devices; makes back-up copies and keeps records; and sends/mails information via inter-office, U.S. mail, e-mail or fax.

Examine alleged violations of equal opportunity laws and policies as they relate to employment, housing, public service and public accommodation.Investigative duties include interviewing employees, reviewing personnel documents, analyzing employee data, and/or reviewing real estate transactions.Conduct fact finding, settlement and mediation conferences to resolve discrimination complaints. EEO investigators employed with private employers and federal agencies investigate internal complaints and those employed with local, state and federal agencies investigate citizen complaints against private entities.Secure sensitive information from persons who will vary by race, age, disability and national origin, so communication and interpersonal skills are essential. Comprehension and the ability to analyze large amounts of information are required to interpret laws and apply them to various situations. deciding whether or not a person was subjected to discrimination, which is a serious offense, and requires integrity, honesty and the ability to maintain the confidentiality of all parties involved.