Sophia Mitchell Email & Phone Number

Nashville, Tennessee, United States

- Reengineering and Automation of processes.- Extraction and Analysis of information from digital sources.- Participation in the development of marketing strategies.- Customer segmentation according to their consumption and / or activities.- CRM services in multichannels.- Use of Cloud Computing tools such as AWS Amazon,- Use of APIs such as the Facebook, Instagram, Twiteer, Amazon, Emblue and Gmail APIs.- Dashboard development in PowerBI- Use of python to analyze and evaluate customer information.

San Francisco, California, United States

- Generation and administration of customer database.- Application of satisfaction surveys to internal and external clients through market research agencies or online platform.- Processing of results and measurement of satisfaction indicators.- Presentation of results to the internal client- Identification of new trends that increased interaction in social networks, therefore the improvement of digital marketing metrics.- Modification of the reporting structure, which has allowed clients to have a better understanding of the results. It contributes to the better perception of the added value that hiring the agency brings to the brand.

Bachelor'S Degree, Computer Systems Analysis

High School Diploma