• Manage teams of employees by leading by example in delivery of superior guest service.• Proactively maintain store conditions by participating in and delegating tasks to complete necessary and beneficial tasks to ensure store cleanliness and accurate inventory. • Assist in development of all team members, including myself, by utilizing training materials, one-on-one coaching conversations, informal or formal meetings, whole store communication, and taking constructive criticism from leadership.• Investigate and/or assist store manager in resolving complaints about food quality, service, or safety issues.• Foster the spirit of the team and team building through appropriate and respectful communication.

Provided behavioral health interventions including, but not limited to on-going assessment of needs, assistance in managing basic needs, facilitation of development of interpersonal, coping, and daily living skills, symptom monitoring, advocacy, and outreach, and helping clients’ adaptation to home, school and community environments.Consulted, collaborated, and coordinated treatment with client, family, other provider agencies and systems to develop each child’s Individualized Service Plan (ISP) and assist the transition of children through systems of care, ensuring continuity and collaboration with caregivers and treatment team. Assisted in gaining access to essential community resources, linking to formal community services/systems. Provided assistance to clients in accessing natural supports within the community.Responsible for conducting team meetings to assess progress and ensure continuity of care outlined by client’s ISP by providing a team meeting agenda, facilitating, taking notes from the meeting, and delivering the documentation to each participant.

• Mentored and supervised groups of campers, ages 7-19, by modeling and enforcing camp expectations. • Coached new and returning counselors, ages 16 and up, to achieve Camp Joy’s standards for world class service and enact Camp Joy’s mission.• Resolved interpersonal conflicts between campers, and between counselors. • Coordinated programming that helped foster friendships and encourage growth within campers. • Empowered campers and staff to overcome emotional and personal challenges they faced at camp and to continue so after camp. • Identified camper and staff needs and strengths to provide or coordinate for the appropriate support throughout their time at camp.

• Collaborated with families to develop case plans specific to family needs and strengths; and submitted referrals for necessary services to help achieve case plan goals. • Conducted and engaged in face-to-face or virtual interviews with families and children in homes, schools, hospitals, and other settings as required. • Participated in direct consultation with supervisor regarding safety decisions, ethical dilemmas, and professional development. • Maintained frequent and regular contact with families and supportive services to monitor ongoing progression of case plan goals, and child safety. • Completed necessary paperwork and documentation on a timely basis in accordance with state and agency policies.