Sophia Ngo Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Efficiently packaging over 200 buns, slicing over 120 bread, labelling products, and packaging orders.
• Creating exceptional customer experience to over 80 customers daily by processing their choice of items.
• Coordinating a small team of 6 to complete cleaning tasks while focusing on serving customers.
• Maintaining an enticing appearance by filling and shuffling products so it consistently looks bountiful.

Calgary, Alberta, Canada

• Supervising children ages 3 to 5 to ensure appropriate play and behaviours are demonstrated.
• Managing 12 to 18 children to ensure planned activities are completed and documented for every child.
• Updating parents consistently on the Lillio app of activities such as lessons, play, food intake, and sleep.

Calgary, Alberta, Canada

• Assisted users up to 10 times a day upon request with hardware or software related issues or concerns.
• Troubleshot hardware and software with 95% success on laptops to ensure everything works as expected.
• Completed over 20 weekly equipment requests by communicating, preparing and arranging deliveries.
• Installing company approved software and licenses for users to increase their productivity by 30%.

Calgary, Alberta, Canada

• Provided excellent customer experience through order processing using a POS system, resulting in a 20% decrease in transaction time and increasing customer satisfaction by 15%.