Sophia Rispoli is a CRM Professional Specializing in Customer Success, Project Management, and Product Evangelism at aqfer. She possess expertise in social media marketing, email marketing, marketing, social networking, customer service and 33 more skills. Colleagues describe her as "I had the pleasure of working with Sophia Rispoli at Zeta Global. I was a solution manager who worked with Sophia in her role as an Account Manager. Sophia was an excellent account manager. She was very organized, making sure to detail out important steps and objectives prior to meetings. She was always prepared. She took the time to understand our clients both from a business perspective and technical perspective. As someone who worked in technology, I always appreciated Sophia's desire to learn the nuts and bolts of our application. This allowed Sophia to have a deeper understanding, working with our technical team and with our clients. She was able to understand how our technology helped our clients to acquire, retain, and grow their customers. Sophia was excellent with our clients. They would not hesitate to go to her if there was an issue. It was with one of these clients that I learned to appreciate Sophia as an excellent employee. She was the account manager for one of our biggest clients. The account director was out on extended leave and the client experienced a major problem. Sophia did an excellent job coordinating between our support staff, the technical team, and the client. She kept the client informed every step of the way. She ensured management was copied and kept them feeling comfortable about the situation. The client commented on how Sophia's leadership kept the ship running during a difficult time. As Sophia continued to grow, she was given large clients in our retail sector. When we were paired again to work on a major retailer's migration to our new platform, Sophia again proved she was a great teammate. Sophia had the timelines for a major transition to a new API vendor, identified the major requirements, provided test cases that needed to be handled, and connected our solutions team to the project team for the client. This was a perfect example of Sophia's organization and leadership. I would be very excited to work again with Sophia Rispoli again in the future and wish her nothing but the best in her future endeavors!"