Sophia Antoine Email and Phone Number

Assists patients with ADLsLight housekeepingAssist with medication remindersEscort patients to medical appointmentsKeep accurate records of each home visit

Responsible for the supervision of a small staff within the customer service department. Responsible for training of customer service representatives. Resolve customer issues and address complaints. Successful account retention record of 98%.Process financial transactions and address Charge Back requests from credit card companies.Perform market research amongst client base to seek feedback on sales techniques.Improving service based on client feedback through development of new policies and procedures. Conduct monthly inventory of merchandise.

Answered member inquiries about benefits. Answered provider inquiries about claims. Documented accounts with accurate notes. Assisted members with filing appeals and grievances.