Sophia W. Email & Phone Number

Toronto, On, Ca

Vaughan, Ontario, Canada

- Reviewed and audited over 60 Standard Operating Procedures and Work Instructions weekly to enforce workplace safety and production efficiency.- Assembled expansive network of documentation to provide visibility of movement of 2000+ products weekly, allowing the production planner to be 15% more time efficient.- Recommended and developed documentation and supporting tools to improve production reporting accuracy by over 70%

Toronto, Ontario, Canada

- Learned Japanese phrases within 2 weeks to enhance restaurant atmosphere and increase customer satisfaction.- Maintained high quality customer service during peak hours by quickly addressing customer needs.- Consistently averaged over 130% of sales goals through promoting specials.

Toronto, Canada Area

As a server:- create a friendly environment for guests to be familiarized with the menu and specials, send orders accurately, run multi-course meals in a timely manner, and do quality checks shortly after food is run- trained with bar staff to become more familiar with making and serving beverages- am responsible for opening duties, restocking supplies (refilling sauces, polishing cutlery, etc), keeping server stations clean, creating cutlery roll-ups, bussing and resetting tablesAs a hostess: - greet patrons within two minutes of their entrance to either seat, inform them of wait times and record their name on the wait list (if required)- manage in-person and telephone reservations, general inquiries and special requests- keep track of the day's reservations and plan tables accordingly, and will release the table 15 minutes after the reservation time if it isn't claimed- ensure hosting stands are clean, menus organized, and window blinds are appropriately positioned- support servers by bussing and resetting tables whenever possible