Sophia Lam Email & Phone Number

San Francisco Bay Area

Foster City, Ca, Us

• Leading a portfolio of global recruiting projects (Early talent program, vendor management process, employer branding, intranet) and achieving a measurable increase in efficiency along with significant enhancement of the candidate/user experience.• Streamlining partnership with the People Technology Team and continuously driving enhancements within the Workday Recruiting module.• Revising recruiting processes to increase efficiency and automation; optimizing system-centric processes and reducing manual workload.

Mountain View, Ca, Us

• Played a pivotal role in the end-to-end integration between Workday and Greenhouse ATS, facilitating the alignment of functionalities and optimization of data flows.• Developed and maintained standard operating procedures (SOPs) and documentation for Greenhouse-Workday workflows, providing consistent guidance and support for users and administrators.• Regularly reviewed and optimized recruitment processes within Greenhouse ATS, identifying and implementing automation and process improvements to enhance the candidate experience and reduce time-to-fill metrics.• Scaled processes and tools to support 2x company growth; Led change management, maintained high data integrity across systems, and performed regular audits to ensure accuracy and consistency.• Oversaw day-to-day project progression while considering scope, risks, and deadlines; Created project trackers, built project status reports, and managed escalations.• Managed various recruiting programs: Employee Referral Program - Achieved 30% increase in candidate referrals; Internship Program - Successfully managed program for ~200 interns; Onboarding Program - Streamlined recruiting onboarding process to support 2x team growth; Interviewer Training Program - Developed and delivered training materials to 200+ new employees.

• Supported 8-10 recruiter/sourcer simultaneously and scheduled over 50 interviews weekly.• Ensured excellent candidate experience by delivering timely communication, travel arrangements and expense reimbursements; Maintained a 95% satisfaction rate from candidates.• Managed recruiting systems; Developed and executed process improvements to streamline coordination. • Coordinated project team meetings, prepared meeting agendas, and tracked action items.

San Francisco, California, Us

• Coordinated interview logistics across NORAM, APAC, EMEA; Includes booking. candidate travel, scheduling on internal calendars and Greenhouse, and collecting interviewer feedback.• Tracked recruiting metrics to access talent requisition; focusing on number of interviews, hires, declines, and interviewer capacity.