Oversees the restaurant floor of 160+ guests daily. Promoted to Server from Lead Hostess due to my ability to successfully manage dining seating in the fast-paced unstructured environment. This showed my organizational, change management, interpersonal, and flexibility abilities. Saw to consistently exceeding service standards by actively listening, anticipating change, and professionally communicating. Received positive feedback on my customer management skills from customers and management. Contributed to the Cable Wharf team, being flexible to changing roles between host, server, event staff, and wine service roles, gaining broad interdisciplinary experience within the field.

Worked as a CSR communicating with 30-50 customers daily to advise, assist, and explain the floral products and promotions while creating floral arrangements for special occasions, achieving and enhancing daily sales targets. Managed cash and the POS system and was accountable for all sales transactions while maintaining daily operational efficiency.Successfully problem-solved and executed customer purchasing needs by actively listening and anticipating their wants establishing positive customer relationships and creating an exceptional customer service experience.

Worked as a senior counsellor responsible for overseeing daily activities and entertainment for campers. Gained experience with childcare, time management, leadership and team management, and quick problem solving.

Worked as a bike camp counsellor/instructor responsible teaching and engaging various groups in biking skills and camp activities.