Sophie Jackson

Sophie Jackson Email and Phone Number

IAM Manager @ Kyndryl
Sophie Jackson's Location
Ballarat Central, Victoria, Australia, Australia
Sophie Jackson's Contact Details

Sophie Jackson work email

Sophie Jackson personal email

n/a
About Sophie Jackson

Experienced IAM Manager with a demonstrated history of working in the information technology, knowledge management and services industry. I am customer focused, result driven, motivated and dedicated to achieving high levels of client, team and self-performance. I have 9 years’ experience in Knowledge Management and Service Desk Operations, and extensive knowledge in IVR call flows. I have excellent investigative and analytic abilities, as well as strong service delivery and Incident Management skills.

Sophie Jackson's Current Company Details
Kyndryl

Kyndryl

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IAM Manager
Sophie Jackson Work Experience Details
  • Kyndryl
    Iam Manager
    Kyndryl Jul 2022 - Present
    Ballarat, Victoria, Australia
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  • Kyndryl
    Service Coordinator - Incident Management
    Kyndryl Sep 2021 - Jul 2022
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  • Ibm
    Service Coordinator - Incident Management
    Ibm Jan 2020 - Sep 2021
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  • Ibm
    Service Coordinator
    Ibm May 2015 - Jan 2020
    • Coordinate and supervise• Liaise with multiple IBM support teams, vendors, client groups and customers.• Conduct quarterly team meetings. • Assist in the training and accreditations of new employees.• Monitor customer goals and ensure objectives are continuously met.• Manage major incidents and outages• Evaluate team performance, training and progress.• Assist in process change and development.• Maintain up-to-date documentation and user guides.• Service level reporting for client and management teams.• Data processing / reports / data analysis
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  • Ibm
    Sme: Subject Matter Expert
    Ibm 2014 - 2015
    • Complete quality assurance checks on call handling and administration tasks.• Monitor customer service results.• Update documentation for 1st and 2nd level helpdesk.• Opportunities to work on a variety of projects within IBM and project teams.• Became lead point of contact for administration tasks. • Assisted in acquiring new Third Party suppliers.
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  • Ibm
    Service Desk Analyst
    Ibm Nov 2010 - Apr 2014
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Sophie Jackson Skills

Time Management It Service Management Leadership Customer Service Service Delivery Change Management It Management Management Team Leadership Service Management Incident Management

Sophie Jackson Education Details

  • University Of Ballarat
    University Of Ballarat
    Communication And Media Studies
  • Loreto College Ballarat
    Loreto College Ballarat
    High School

Frequently Asked Questions about Sophie Jackson

What company does Sophie Jackson work for?

Sophie Jackson works for Kyndryl

What is Sophie Jackson's role at the current company?

Sophie Jackson's current role is IAM Manager.

What is Sophie Jackson's email address?

Sophie Jackson's email address is sj****@****ibm.com

What schools did Sophie Jackson attend?

Sophie Jackson attended University Of Ballarat, Loreto College Ballarat.

What skills is Sophie Jackson known for?

Sophie Jackson has skills like Time Management, It Service Management, Leadership, Customer Service, Service Delivery, Change Management, It Management, Management, Team Leadership, Service Management, Incident Management.

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