Overview what I delivered to clients during UX project assignments (among other things):- Design-handoff and close cooperation with front-end developers and product owners- Facilitated Design Thinking trainings and presentations for (internal and) client teams- Created Personas, Prototypes in high-fidelity design- Conducted user research interviews and presented key insights & recommendation to IT-management- Onsite and remote Usability testing to verify and improve prototypes- Facilitated workshops to consolidate business requirements - Card sorting sessions to define information architecture

- Initiate and maintain communication bridges between DE Customer Service (CS) and other Amazon teams- Drive projects and modify processes to improve the customer experience and key metrics- Challenge any negative effects on the Customer Experience prior to new launches, promotions, mass mails and improvement projects- Manage customer impacting issues, provide analysis and regular reporting of customer impacting issues and keep management informed - work with a cross-organizational team, customer focus, standing up as customer advocate

- Usability Evaluation & Consulting- UI & UX Design- UI Prototyping- creating Severity Rankings, Personas- analyze customer needs, onsite analysis