Sophie Wright Email & Phone Number

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Manchester, Greater Manchester, United Kingdom

• Responsible for ensuring IT projects are fully scoped; including the capture, analysis and documentation of business requirements. Translation of business requirements into technical requirements where necessary. • Project management of solution design, implementation, upgrades and integrations. Management of User Acceptance Testing (UAT) and the introduction of new features ensuring that changes are rigorously tested and successfully deployed to the businesses.• Manage key project stakeholders to ensure that they deliver on roles and responsibilities.• Build and maintain effective relationships with the Project Sponsors/Business Area leads to deliver solutions according to the objectives and requirements.• Provide knowledge transfer to support teams and ensure successful integration of projects into business as usual support.• Review emerging technologies and systems for potential use within the business. • In liaison with other Business Systems colleagues, 3rd party suppliers and the business, ensure changes are managed effectively with a minimum disruption to the business.• Driven continuous improvements to existing processes, procedures and systems. Conducted lessons learned and benefit realisation assessments at the end of projects.• Successfully able to identify and highlight key risks to projects and taking action to minimise and prevent those risks occurring• Work with ICT trainer to design training manuals and course for business applications.• Organise and delivering workshops, conduct interviews to gather information on modifications and improvements as part of business development projects.• Facilitating forums with user communities to ensure solution architectures and roadmaps evolve to meet the changing needs of the business.

Home Based, Manchester

• Assist in developing and launching go-to-market EMEA campaigns and facilitating internal strategic planning workshops• Product value proposition toolkits delivered across Customer/Team and Product lifecycle to EMEA Markets and partners understanding business drivers and project objectives• Executed internal change projects acting in a Project Manager role to develop an internal Seibel information repository to optimise operational efficiency for sales enablement from ideation to launch, working closely with stakeholders and developers to minimise risk• Managed internal and external resources to create and launch Proposition toolkits to the EMEA markets (includes, client facing Presentations, Product sheets, Internal training collateral and Competitor Battlecards) • Managing of budget and scope for multiple contractors and supplier of software and translations.• Strong relationships developed with Product Management, Marketing Teams, Sales Teams (throughout EMEA, NA and U&I) and external stakeholders providing consistent reporting and clear communication • Strong understanding of EMEA products covering Originations, Customer Management, Collections, Analytics and Identity & Fraud software • Able to work effectively and collaboratively in a complex matrix environment

Manchester, Greater Manchester, United Kingdom

• Ensures smooth delivery of new services to clients • Excellent understanding of the Sales Process and customer’s Decision-Making Cycle• Technical understanding able to assist Client Directors and Consultancy Teams with work to enable a more customer focused delivery whilst helping to achieve deadlines.• Utilising copy writing skills to develop internal training guides.• Pipeline reporting using Oracle, Salesforce and Business Insight.• Raise initial invoice requests and setting up billing for accounts, ensuring the company receives all contracted revenue, with ad hoc Financial reporting, ensuring that revenue is accurately reported and billed via Oracle CRM• Assist on several internal projects in the scope and ideation phases using Salesforce CRM to aid integration and streamline of two business areas.

Manchester, Greater Manchester, United Kingdom

• Using the in-house Siebel system, managed quotes and drafted Special Terms for customers.• Support for Customers, Sales Managers and Directors.• Created, updated and maintained daily, weekly and monthly sales related metrics for Sales Managers and Senior Sales Managers to use in Team and Board Meetings.• Co-ordinate class schedules and administered inductions for new starters covering Process and Systems Training, then delivering systems training to new sales team members.• Assisted in inter-department projects to minimise risk and assist PMO with specialist information• Reconciled figures with Experian Credit Services each month for monies transferred from sales to align budgets between companies• Act as a point of contact for the team and take ownership of resolving internal & external queries• Deliver and implement processes and procedures to improve sales effectiveness.

Manchester, Greater Manchester, United Kingdom

• Audit and review work completed by Post Departure Teams to ensure staff adhere to best practices and quality guidelines. • Authorising team members’ decisions concerning compensation payments in line with best practice ensuring budgets are adhered to. • Manage workflow within the department by careful allocation of tasks, considering individual skillsets, strengths and weaknesses. • Negotiate compensation settlements when customer complaints have escalated to top level management, involving case by case assessment and making remuneration decisions on behalf of the Board of Directors. • Work alongside directors to provide effective customer service and implement proactive action to prevent future complaints. • Defining In-Resorts compensation structures and process minimising Post Departure operational costs.