Sophie Burchell Email & Phone Number

Australia

Melbourne, Australia

The strategic Customer Account Director role protects, grows and retains the relationship with an allocated suite of Strategic customers. I am responsible for the strategic development and revenue growth of existing customers, through scoping, designing and implementing agile and tailored solutions and becoming a trusted adviser whilst also ensuring that this expertise is permeated throughout the entire workflow so that we maintain the high level of service standards inherent within Entity… Show more The strategic Customer Account Director role protects, grows and retains the relationship with an allocated suite of Strategic customers. I am responsible for the strategic development and revenue growth of existing customers, through scoping, designing and implementing agile and tailored solutions and becoming a trusted adviser whilst also ensuring that this expertise is permeated throughout the entire workflow so that we maintain the high level of service standards inherent within Entity Solutions’ brand. Guided by the ‘Customer is King’ philosophy I ensure that their needs are always handled expertly and professionally, enhancing Entity Solutions ability to deliver absolute peace of mind Show less

Key to the role is ensuring the highest level of strategic engagement in the relationship. I achieve this by working in partnership with each customer to understand the finer nuances of their business and operating environment, so that I can intuitively make their workforce complexities simpler and develop strong, mutually beneficial and long-term business relationships. I bring fresh insights to the relationship drawing on an in-depth understanding of all relevant legislation and… Show more Key to the role is ensuring the highest level of strategic engagement in the relationship. I achieve this by working in partnership with each customer to understand the finer nuances of their business and operating environment, so that I can intuitively make their workforce complexities simpler and develop strong, mutually beneficial and long-term business relationships. I bring fresh insights to the relationship drawing on an in-depth understanding of all relevant legislation and market trends, whilst also ensuring that this expertise is permeated throughout the entire workflow so that we maintain the high level of service standards inherent within Entity Solutions’ brand. Guided by the ‘Customer is King’ philosophy I ensure that their needs are always handled expertly and professionally, enhancing Entity Solutions ability to deliver absolute peace of mind. Show less

Melbourne, Australia

I continue to be responsible for the 360 degree lifecycle management of my corporate customers and their contingent workers, but also have the responsibility of managing the Customer Relationship Managers located in Victoria, New South Wales, Queensland and Western Australia. I continue to be guided by the 'Customer is King' philosophy, ensuring the needs of my customers are handled expertly and professionally.

In this role I am responsible for the clinical 360 degree lifecycle management and support of Entity Solutions’ corporate customers and their contingent workers. As the primary day to day point of contact I am the intermediary for the management of each customer to ensure that their needs are being addressed efficiently and consistently throughout the workflow of service delivery. I demonstrate that I am a trusted business advisor and relationship architect by working in partnership… Show more In this role I am responsible for the clinical 360 degree lifecycle management and support of Entity Solutions’ corporate customers and their contingent workers. As the primary day to day point of contact I am the intermediary for the management of each customer to ensure that their needs are being addressed efficiently and consistently throughout the workflow of service delivery. I demonstrate that I am a trusted business advisor and relationship architect by working in partnership with each customer to understand the finer nuances of their business and operating environment so that I can intuitively make their workforce complexities simpler and develop strong, mutually beneficial and long-term business relationships. Guided by the ‘Customer is King’ philosophy I ensure that their needs are always handled expertly and professionally, enhancing Entity Solutions ability to deliver absolute peace of mind. Show less

Entity Solutions is the leading contractor management services (professional engagement services) organisation. As a Customer Manager, my focus is on ensuring all contractors (IPROS) are engaged in a fully compliant manner and that they experience absolute peace of mind in all areas of their contracting life. In addition, I develop client relationships and assist these clients to mitigate risk, reduce costs and add value to their contractor workforce.

Upon my return to FGL after Maternity leave I further developed my relationships with the individual contractors and focussed my attention on the Legal responsibilities of contracting. Working closely with Legal Counsel, I ensured contractors were compliant with ATO and SRO requirements, and managed the Contracts for independent contractors and new clients.

From Client Services Manager I progressed to Operations Manager (Client Services) managing a staff of 5, and overseeing the day to day processing of contracts, applications, reports, and ensuring my department was able to continue to be the successful first point of call for all contractor queries. This required continous training for all staff in everything from remuneration, to billing processes and legal contractual requirements. From here we began to develop the Charter process, ensuring we… Show more From Client Services Manager I progressed to Operations Manager (Client Services) managing a staff of 5, and overseeing the day to day processing of contracts, applications, reports, and ensuring my department was able to continue to be the successful first point of call for all contractor queries. This required continous training for all staff in everything from remuneration, to billing processes and legal contractual requirements. From here we began to develop the Charter process, ensuring we developed a relationship with all stakeholders. Show less

My initial time at Freelance was focussed on day to day management of Independent Contractors and support of the Authorised Distributors. I managed to build very strong relationships with both internal and external stakeholders, and was the instigator of the Client Services Department, as an initial point of call for all contractors. This experience led me to Freelance UK where I streamlined their processes and put in place development strategies.

Graduate Certificate Business Management, Business, Management, Marketing, And Related Support Services

Bachelor Of Arts (B.A.), Major: Psychology

Vce