Sophie Burchell

Sophie Burchell Email and Phone Number

Client Relationship Manager @ Acquire BPO
manila, manila, philippines
Sophie Burchell's Location
Greater Melbourne Area, Australia
Sophie Burchell's Contact Details

Sophie Burchell personal email

n/a
About Sophie Burchell

I am a highly experienced, results orientated professional with over 20 years experience in the contingent workforce space, specialising in Relationship Management, Contracts, Labour Hire, Customer Experience, Business Process Outsourcing and Strategic Account Director sectors. I am a team player with proven ability to build and maintain strong relationships across all sectors.I am a quick learner and self-motivated individual who is accustomed to working in a high pressure and fast-paced environment, where multitasking, prioritising, time-management and attention to detail are required. My great enjoyment is being able to assist clients along the customer life-cycle journey and beyond.

Sophie Burchell's Current Company Details
Acquire BPO

Acquire Bpo

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Client Relationship Manager
manila, manila, philippines
Website:
acquirebpo.com
Employees:
1466
Sophie Burchell Work Experience Details
  • Acquire Bpo
    Client Relationship Manager
    Acquire Bpo Mar 2022 - Present
    Australia
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  • People2.0 Apac (Formerly Entity Solutions)
    Strategic Customer Account Director
    People2.0 Apac (Formerly Entity Solutions) Mar 2019 - Dec 2021
    Melbourne, Australia
    The strategic Customer Account Director role protects, grows and retains the relationship with an allocated suite of Strategic customers. I am responsible for the strategic development and revenue growth of existing customers, through scoping, designing and implementing agile and tailored solutions and becoming a trusted adviser whilst also ensuring that this expertise is permeated throughout the entire workflow so that we maintain the high level of service standards inherent within Entity… Show more The strategic Customer Account Director role protects, grows and retains the relationship with an allocated suite of Strategic customers. I am responsible for the strategic development and revenue growth of existing customers, through scoping, designing and implementing agile and tailored solutions and becoming a trusted adviser whilst also ensuring that this expertise is permeated throughout the entire workflow so that we maintain the high level of service standards inherent within Entity Solutions’ brand. Guided by the ‘Customer is King’ philosophy I ensure that their needs are always handled expertly and professionally, enhancing Entity Solutions ability to deliver absolute peace of mind Show less
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  • Entity Solutions
    Customer Account Director
    Entity Solutions Feb 2017 - Mar 2019
    Key to the role is ensuring the highest level of strategic engagement in the relationship. I achieve this by working in partnership with each customer to understand the finer nuances of their business and operating environment, so that I can intuitively make their workforce complexities simpler and develop strong, mutually beneficial and long-term business relationships. I bring fresh insights to the relationship drawing on an in-depth understanding of all relevant legislation and… Show more Key to the role is ensuring the highest level of strategic engagement in the relationship. I achieve this by working in partnership with each customer to understand the finer nuances of their business and operating environment, so that I can intuitively make their workforce complexities simpler and develop strong, mutually beneficial and long-term business relationships. I bring fresh insights to the relationship drawing on an in-depth understanding of all relevant legislation and market trends, whilst also ensuring that this expertise is permeated throughout the entire workflow so that we maintain the high level of service standards inherent within Entity Solutions’ brand. Guided by the ‘Customer is King’ philosophy I ensure that their needs are always handled expertly and professionally, enhancing Entity Solutions ability to deliver absolute peace of mind. Show less
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  • Entity Solutions
    National Customer Relationship Manager
    Entity Solutions Apr 2015 - Feb 2017
    Melbourne, Australia
    I continue to be responsible for the 360 degree lifecycle management of my corporate customers and their contingent workers, but also have the responsibility of managing the Customer Relationship Managers located in Victoria, New South Wales, Queensland and Western Australia. I continue to be guided by the 'Customer is King' philosophy, ensuring the needs of my customers are handled expertly and professionally.
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  • Entity Solutions
    Customer Relationship Manager
    Entity Solutions Jun 2014 - Apr 2015
    In this role I am responsible for the clinical 360 degree lifecycle management and support of Entity Solutions’ corporate customers and their contingent workers. As the primary day to day point of contact I am the intermediary for the management of each customer to ensure that their needs are being addressed efficiently and consistently throughout the workflow of service delivery. I demonstrate that I am a trusted business advisor and relationship architect by working in partnership… Show more In this role I am responsible for the clinical 360 degree lifecycle management and support of Entity Solutions’ corporate customers and their contingent workers. As the primary day to day point of contact I am the intermediary for the management of each customer to ensure that their needs are being addressed efficiently and consistently throughout the workflow of service delivery. I demonstrate that I am a trusted business advisor and relationship architect by working in partnership with each customer to understand the finer nuances of their business and operating environment so that I can intuitively make their workforce complexities simpler and develop strong, mutually beneficial and long-term business relationships. Guided by the ‘Customer is King’ philosophy I ensure that their needs are always handled expertly and professionally, enhancing Entity Solutions ability to deliver absolute peace of mind. Show less
    View
  • Entity Solutions
    Customer Manager
    Entity Solutions Jun 2013 - Jun 2014
    Entity Solutions is the leading contractor management services (professional engagement services) organisation. As a Customer Manager, my focus is on ensuring all contractors (IPROS) are engaged in a fully compliant manner and that they experience absolute peace of mind in all areas of their contracting life. In addition, I develop client relationships and assist these clients to mitigate risk, reduce costs and add value to their contractor workforce.
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  • Freelance Global Ltd
    Contracts Co-Ordinator
    Freelance Global Ltd Feb 2012 - May 2013
    Upon my return to FGL after Maternity leave I further developed my relationships with the individual contractors and focussed my attention on the Legal responsibilities of contracting. Working closely with Legal Counsel, I ensured contractors were compliant with ATO and SRO requirements, and managed the Contracts for independent contractors and new clients.
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  • Freelance Global Ltd
    Maternity Leave - Stay At Home Mum
    Freelance Global Ltd Feb 2011 - Feb 2012
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  • Freelance Global Ltd
    Operations Manager - Client Services
    Freelance Global Ltd Jan 2009 - Jan 2011
    From Client Services Manager I progressed to Operations Manager (Client Services) managing a staff of 5, and overseeing the day to day processing of contracts, applications, reports, and ensuring my department was able to continue to be the successful first point of call for all contractor queries. This required continous training for all staff in everything from remuneration, to billing processes and legal contractual requirements. From here we began to develop the Charter process, ensuring we… Show more From Client Services Manager I progressed to Operations Manager (Client Services) managing a staff of 5, and overseeing the day to day processing of contracts, applications, reports, and ensuring my department was able to continue to be the successful first point of call for all contractor queries. This required continous training for all staff in everything from remuneration, to billing processes and legal contractual requirements. From here we began to develop the Charter process, ensuring we developed a relationship with all stakeholders. Show less
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  • Freelance Global Ltd
    Maternity Leave - Stay At Home Mum
    Freelance Global Ltd Dec 2007 - Dec 2008
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  • Freelance Global Ltd
    Client Services Consultant/Client Services Manager
    Freelance Global Ltd Aug 2004 - Dec 2007
    My initial time at Freelance was focussed on day to day management of Independent Contractors and support of the Authorised Distributors. I managed to build very strong relationships with both internal and external stakeholders, and was the instigator of the Client Services Department, as an initial point of call for all contractors. This experience led me to Freelance UK where I streamlined their processes and put in place development strategies.
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Sophie Burchell Skills

Management Crm Customer Service Account Management Team Management Strategy Change Management Training Relationship Management New Business Development Sales Strategic Planning Time Management Process Improvement Leadership Business Development

Sophie Burchell Education Details

Frequently Asked Questions about Sophie Burchell

What company does Sophie Burchell work for?

Sophie Burchell works for Acquire Bpo

What is Sophie Burchell's role at the current company?

Sophie Burchell's current role is Client Relationship Manager.

What is Sophie Burchell's email address?

Sophie Burchell's email address is so****@****oup.com

What schools did Sophie Burchell attend?

Sophie Burchell attended Monash University, Monash University, Loreto, Mandeville Hall.

What skills is Sophie Burchell known for?

Sophie Burchell has skills like Management, Crm, Customer Service, Account Management, Team Management, Strategy, Change Management, Training, Relationship Management, New Business Development, Sales, Strategic Planning.

Who are Sophie Burchell's colleagues?

Sophie Burchell's colleagues are Julio Alberto Gomez Diaz, Cesar David, Khrislemuel Regala, Katrina Alexa Mirafuente, Zaldjemae Celones, Danielle Umali, Maricar Abenoja.

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