Sophie Cotten Email & Phone Number

Issy-les-Moulineaux

Internal assignments: reviewed contracts and client presentations.

Levallois-Perret, Ile-de-France, France

• New features of online banking portal for corporates and professionals:
• Contracts: general terms & conditions, subscription forms, pre contractual information, powers of attorney, authority letters. Drafted wording proposals for two online banking contracts to include new products and.
• Change management: facilitated workshops with Sales and Client service teams and trained a total of 150 people on the new features.
• Mass-deployment projects: validated process with Legal and Compliance, coordinated action plan and communication, liaised with contractors.
• Marketing material: created presentations, user guides, demo videos for Clients, Sales and Client Service. >> Achievements: digitisation of bank account statements for 18,000 clients and mass-creation of 1,500 new.
• Translation, proofreading: overhaul of English FYI versions of contractual and marketing documentation.

Paris, France

• Contracts, implementation, procedures, Client relations
• Electronic banking contracts: Issued contracts and amendments as per client needs and negotiated terms; coordinated implementation and client training, liaising with back-office and technical consultants; provided.
• RBS's global network: Client's single point of contact for the setting-up and maintenance of their bank account and services across the world. Monitored implementation by local back-offices within SLA requirements.
• Special domestic contracts (share capital deposit accounts; pledge accounts): provided guidance to client/counsel, interfaced with back-office, verified documentation, monitored process completion within tight deadlines.
• Go-to contact for internal queries re documentation, processes and guidelines: issued and circulated summary memos, reported issues and suggested changes; co-wrote and reviewed procedures, supporting the local and.

Paris, France

• European roadshow coordinator: for each roadshow, worked with the company's Investor Relations and local dealing rooms for the organisation of group presentations and 1:1 meetings with institutional investors.
• Client visits in Paris: cold-called companies on Client wish list for 1:1 meetings as per client wish-list; smart planned the day and all related logistics.
• Issued and circulated weekly programme of events to Clients; updated CRM system; checked invoices.

Paris, France

• Client relations: managed subscriptions to the firm's various financial analysis publications; took care of ad hoc requests and services.
• Commercial documentation: contributed to presentations, brochures, mailshots; proofread fairness opinions.
• Took active part in the creation and maintenance of a client database.

Dublin, Ireland

• Managed the Customer Response Team handling Client formal complaints: hired, trained, motivated and graded the performance of a multilingual team of 10.
• Escalation point: negotiated ad hoc solutions with client.
• Customer complaints database: worked with IT on the creation of a complaints database as part of a quality oriented approach. Presented statistics and reports to Management monthly.

Dublin, Ireland

• Addressed all client after-sales queries: lead-times, deliveries, invoicing, add-ons, complaints, general terms and conditions.
• French- and English-speaking markets.

Commercial & Contract Management Professional Certificate, Contract Management

The contractual cycle / Risk management / Contract awareness / IP Management / Negotiation / Dispute resolution / Claim management

Master Of Laws (Ll.M.), Commercial And Corporate Law

Master Of Laws, Business Law

Activities and Societies: Treasurer of EOLE, a society helping foreign Erasmus students in Paris 1990: Michaelmas term at Trinity College.

Erasmus Exchange - Michaelmas Term, 1990