Sophie Dorrell Email & Phone Number

Parbold, Gb

I am the Senior Leader responsible for developing and implementing our internal communication strategies that align with our organisation’s goals and values. My focus is on fostering transparency, collaboration, and engagement, which are crucial for driving culture change and enhancing organisational development. I lead initiatives such as creating an employee intranet and implementing new communication platforms, both of which improve team dynamics and support business innovation.In addition to communications, I play a key role in managing business change and project initiatives. I lead digital transformation projects, guiding teams through periods of transition and ensuring that our communication facilitates smooth implementation and adoption. By blending strategic communication with effective project management, I help the organisation adapt to change, empower our people, and continually improve.Externally, I lead strategic campaigns that elevate our digital presence and help us secure new clients. Building strong partnerships with clients and local organisations is vital, and I ensure our communications foster lasting, mutually beneficial relationships. I’m passionate about storytelling and brand-building, and I love collaborating across teams to shape a positive internal culture that reflects our core values, all while using data and insights to keep improving.I was honoured to receive the 'Change Maker' award at the 2022 UK Contact Centre Awards for my work in leading communication during transformative projects, which recognised my impact on driving change and innovation through effective communication. I’m dedicated to ensuring our communication strategies not only inform but also inspire and engage our workforce, ultimately contributing to a thriving organisational culture and sustainable business growth.

Wigan, England, United Kingdom

As a Project Manager for contact center operations, I successfully led projects from initiation to completion, ensuring delivery on time and within budget. I defined project scopes, objectives, timelines, and developed detailed project plans that included resource allocation and risk assessments. I worked closely with cross-functional teams, such as IT, customer service, and training, to ensure seamless execution and alignment with business goals.Using project management tools like MSP and Microsoft Projects, I drove project efficiency and continuous improvement. A key achievement was the implementation of SharePoint as a centralized communication and secure document repository system, which aligned with ISO27001 standards, contributing to accreditation success. I also consolidated Microsoft Suite tools, such as Forms and Microsoft Teams, to serve as the primary communication hub, enhancing internal collaboration.Additionally, I managed the company’s remote work process, overseeing documentation, Display Screen Equipment (DSE) assessments, and IT equipment readiness. I also secured the Greater Manchester Business Awards "Fundraiser of the Year" award in 2021 through a successful nomination.Beyond operational projects, I played a significant role in supporting marketing efforts, collaborating with teams to develop and execute strategic campaigns and create compelling marketing materials.

I successfully led the introduction of a new eCommerce platform and implemented contactless payment methods for onsite facilities, allowing the business to operate efficiently and safely during the pandemic. This involved coordinating with various departments and external vendors, overseeing the technical setup, and ensuring a smooth transition with minimal disruption to operations.I also played a key role in developing and implementing an employee development programme, providing project management and administrative support. This included organising stationery and materials, delivering concise briefings, and maintaining regular communication with both employees and management throughout the project. My ability to manage multiple aspects and ensure clear communication helped achieve a smooth rollout, with strong engagement from staff.In response to the Covid-19 pandemic, I spearheaded the company’s shift to full digitisation, especially in the recruitment process. I led the transition from paper-based documentation to online platforms, ensuring a seamless move to remote workflows. This project maintained recruitment efficiency while improving data storage and accessibility, showcasing my adaptability and proactive communication during significant operational changes.I oversaw the business’s 'Share Scheme' rewards programme, managing the allocation and administration of earned payments. This involved coordinating across departments and ensuring timely communication to recognise and reward eligible employees. My organisational skills and clear communication helped the programme run smoothly and efficiently. As the business evolved, I also managed the phase-out of the 'Share Scheme' and led the implementation of an alternative rewards programme, aligning it with the business budget and employee targets. I worked closely with leadership to design a programme that motivated staff while supporting our business objectives.

I set up prescreening procedures like DBS checks and social media reviews, and I provided training to ensure a smooth transition when I stepped out of the role. This helped us keep our hiring process consistent and compliant.I conducted many interviews and made an effort to build positive relationships with candidates, ensuring that feedback was shared with kindness and empathy. This approach created a positive experience for everyone, regardless of the outcome.I also organised and executed hiring events, collaborating with 12 local community organisations. I delivered presentations to showcase career opportunities at Interact, which helped us promote the company and attract a diverse range of talent.On top of that, I took charge of maintaining data accuracy in our applicant tracking system. By ensuring timely updates and visibility of recruitment activities, I helped streamline our processes and improve transparency in our hiring operations.

Manchester, United Kingdom

Wigan, United Kingdom

I independently led the organisation, capture, and digitisation of over 500 archive boxes containing thousands of records from various care home sites, covering medical and administrative documentation from 1970 to 2018. My contributions included determining which materials should be preserved for their long-term research value, ensuring relevant information was accessible to appropriate parties.I created, built, and implemented a digital archival database, assigning reference codes to each box to detail its location, contents, and destruction date. This streamlined the retrieval process and enhanced data management.Additionally, I handled requests from senior management for legal purposes, efficiently retrieving, copying, and refiling documentation as needed. I managed the transport of the entire archive to an external location, ensuring that boxes were organised and stored by reference code and location.I also provided in-house administrative assistance related to residential finances and onboarding new staff, supporting the overall operational efficiency of the organisation.

London, United Kingdom

I took the lead in setting up and managing pre-employment screening processes for clients across Latin America and Europe. This meant creating tailored screening packages that fit the unique needs of each region, including criminal record checks, employment and education verification, and reference checks. I paid close attention to every detail to ensure that each screening was thorough and accurate, always keeping compliance with local regulations at the forefront.Building strong relationships was key to my role. I made it a point to communicate consistently with both clients and candidates, guiding candidates through the screening process and keeping clients updated on progress and results. By fostering trust and transparency, I helped create a positive experience for everyone involved.As the main point of contact between our clients and the Account Management team, I focused on resolving any issues or delays as quickly as possible. I was proactive in spotting potential challenges and came up with solutions to keep things on track, ensuring clients received timely updates. This not only strengthened our relationships with clients but also reinforced our reputation for providing excellent service.I also provided reliable support and guidance to key clients, sharing insights on industry best practices and compliance requirements. By anticipating their needs, I was able to deliver quick and compliant solutions that aligned perfectly with their hiring goals.On top of that, I maintained an up-to-date database of customer information, making sure everything was current and accurate while complying with GDPR protocols. I set up regular data audits to safeguard sensitive information and ensure we met privacy regulations. This attention to detail helped keep our screening processes efficient and secure.

London, United Kingdom

Brentford, Middlesex

The Poppy Factory, Richmond

Master Of Arts - Ma, History

Bachelor Of Arts (B.A.) With Hons, American/United States Studies/Civilization, Upper 2:1