Sophie Fethon Email & Phone Number

United Kingdom

Focusing on consolidation and travel policy compliance, I work with clients to achieve their key business travel goals by optimising cost saving opportunities and unlocking time saving strategies. In this new world of travel I am working to ensure duty of care to travellers and their companies. I am passionate about implementing smart supplier programmes and supporting compliance initiatives that reduce cost and risk. Using the global buying power of Flight Centre and the expertise of our travel consultants, we deliver bespoke solutions to corporate clients. Sophie.fethon@corptraveller.co.uk07920506656

Hull, E Riding Of Yorkshire, United Kingdom

Corporate Traveller is the UK’s largest travel management company dedicated to companies with small – medium travel spend requirements. Delivering you expertise, choice and value.Corporate Traveller provide a unique blend of expert service and technology, across our 20 UK locations and global Flight Centre Travel Group, means we not only guarantee exclusive rates, but we do this with a personal and seamless touch. Please contact me to find out more information about how Corporate Traveller can provide you with expertise, choice and savings on your business travel.

Managing a team of 15 agents negotiating arrangements with Commercial and Consumer customers. The New Business Team is comprised of high skilled agents who deal with our most valued client accounts. To ensure that my team is achieving their KPI’s, I identify areas of under-performance, understand the root cause and take appropriate action to set and review objectives, targets for all team members. I am responsible for the effective communication, not only within my team but within the business, to ensure the opportunity for challenge and change which drives continuous improvement and engagement. A core part of my role is to understand the customer experience, ensuring that customer detriment and desired outcomes are taken into consideration at all times to ensure the delivery of excellent service. I ensure that all requests are dealt with in a timely and professional manner. I have built and maintained strong relationships with colleagues, key stake holders, clients and third parties. I have met with clients such as Barclaycard and Arrow Global to discuss vulnerable accounts and the strategy in place to deal with these customers effectively.

Hull, E Riding Of Yorkshire, United Kingdom

I successfully provided high quality coaching for new Agents, supporting them to continue their development after the initial induction period. I provided regular support, feedback and coaching to develop team members.

Hull

Making outbound and taking in bound call to provide the right customer outcome was essential within my role as a collections agent. I complete legislative and regulatory requirements to ensure I am compliant. I am able to demonstrate this by completing and passing compliance modules throughout the year. I achieved my personal KPI’s and this can contribute to achievement of departmental results. In my performance and competency my rating was ‘Exceeding’. I moved into the Remediation team in January 2015 to ensure that accounts were rectified within SLA. Through consistently achieving this I have been awarded the Treating Customer’s Fairly Champion in BFI. I have recently completed and passed NVQ Level 3 in a providing a Financial Service.