Duty Manager
Warwick, Warwickshire, United Kingdom
Assisting with the management of the day to day running of the gallery. Tasks included: • Supervision of the gallery staff and volunteers including heading morning briefings, and managing and organising the daily rota and tours.• Being responsible for opening and closing the gallery, including exhibitions as specified. • Assisting the Commercial Supervisor with the supervision of the Admission and Retail Assistants• Assisting in the shop and Welcome Centre when necessary.• Administering emergency support in the form of First Aid. • Providing a friendly environment for visitors that offers an experience they will want to repeat.• Exceeding all visitor expectations with the quality of presentation, service and information.My key accountabilities are within the supervision of staff, visitor services, housekeeping, ticket and retail sales, group administration, security, administration and financial managements, and internal events. In addition to the points mentioned above it is my responsibility to:• Ensure that all spaces within the gallery are presentable at all time, and that all equipment in the gallery and public spaces is functioning properly. • Assisting the Front of House Manager with group booking and administration, and helping Gallery Interpreters to facilitate group visits. • Supervising staff during internal out of hours activities such as private views and fundraising events. • Overseeing cashing up and balancing takings at the end of the day in accordance with current security and administrative procedures, as well as managing the change for till floats in the morning. • Being vigilant concerning behaviour that might endanger the collections, personal safety or private property and refer incidents or concerns to other members of staff as necessary.