- Led research and collaborated on pilot lease-to-own program design, bridging homeownership for buyers with low credit and savings; implemented in Summer 2020.- Served as primary point of contact for homeownership application process, performing income calculations and maintaining materials for over 100 applicants per year.- Authored Homeowner Welcome Packet: a guide for new homeowners on utility set up, home warranty, maintenance, safety tips, and repair budget sheet.- Researched and implemented waitlist method that prioritizes disadvantaged applicants due to systemic inequities.- Studied Habitat-land trust partnerships nationally and presented findings to VA Habitat affiliate Board.- Assisted the development of MWCLT’s inaugural Strategic Plan and created implementation plan to achieve goals.- Performed community outreach including mailing 400 letters to community, writing press releases, and creating a feedback survey to understand the experience of the Citizens’ Advisory Panel.- Facilitated ongoing discussions on racial equity and values within the workplace.- Maintained Salesforce data system, generating multiple reports and dashboards for qualitative analysis.- Completed four market studies and two Affirmative Fair Housing Marketing Plans for a state grant application.- Trained and managed a part-time data assistant and created data entry workflows.- Tracked and recorded property value assessments for 53 CLT properties and 15 Richmond Land Bank properties; managed utility account set up and payments.

- Welcomed guests; collected admission; assisted with office admin; assisted with graphic design for museum signage- Authored master historical House Tour script, regularly led historical house tours to groups of 5-20 guests