Set-up and management of a Nearshore Service Center (50 persons) in France and mostly in Portugal to take over 19 IT applications from 2 outgoing contractors. The aim is to manage, maintain and develop those applications - including the associated monthly and quaterly financial closures - and their corresponding projects for Volkswagen Financial Services. Internal, project and customer reporting. Coordination and management of multiple profiles: project leader, business analyst, TechLead, developper, 1st and 3rd level application support, solution architect...

POP is a member-owned and operated food store in the western Paris area based on the model of the Food Coop in "Park Slope", New York, and "La Louve" in Paris.Project organization and coordination: first coordinator of the "IT and tools" work group, then coordinator of the "Governance and procedures" work group.

For the Financial Services department: - writing the Test strategy reference document for testing in general and specifically for the ERP software (Microsoft Dynamics 365)- defining the test scenario template- training Key users on testing and test scenario writing- project management: preparing and following the integrated automation of the test scenarios.

- project management, especially in an international / multi-cultural environment- deployment of Internet and IT solutions on the Business side- strategic consulting for the creation of e-Business services

On the business side: Agile project management to create and deploy a reporting tool for ALD Brazil, developped in France and implemented on servers in India. Customer satisfaction rose from 45 to 70%.

Facilitator in the transfer of a Third-Party Application Maintenance contract (team of 9 persons) to a new supplier.

In the IT department, on the business side :- set-up of eCommunities for the international follow-up of audits- creation of an intranet site for an internal employee survey- study of the deployment of a legal document writing software- Expression of needs for the hosting of the Internet site of PwC Tax and Legal (Landwell)

- definition of the testing and acceptance procedure.- stabilization and motivation of the team (up to 14 persons).- "crisis mode" management to meet the deadline and deliver the accepted V2 version to the client.

- in "crisis mode", catching up of 8 months delay to meet very ambitious deadlines of engine testing on 4 European test sites, helping Rolls Royce to avoid a 2-year delay in delivery.- facilitator in the intercultural communication between the Germans, the French, the English and the Belgians.

In 2001-2002: for the deployment of the Brazilian Web site.- writing of the detailled functional specifications and the associated acceptance guides,- organization of site acceptance and coordination,- production implementation follow-up: 900 pages and a dozen complex functionalities.In 2003: writing of a "how to adapt locally the central Internet site" document and guideline package to facilitate future deployments.In 2003-2004: for the parallel deployment of the Swiss (bilingual site) and Austrian site. - writing of the detailled functional specifications and the associated acceptance guides,- organization and participation in local and central site acceptance,- production implementation follow-up with the new Polish host.Reduction of deployment time by 40%, compared to a sequential deployment.In 2004: project definition for the new version of the central site used as basis for the country Web sites.

2000-2001 - Massy (FR), Doha (Qatar), Manilla (Philippines), Hanover (DE) For the Consulting Department: conducting of Marketing workshops for telecom operators wishing to launch multi-terminal services on GSM and GPRS networks.2000 - Migros, Zurich (CH) - Argos, Toulouse (FR)Writing of functional specifications for the content management of the multi-terminal sites of these Swiss and English wholesalers.1999 - Dauphin (now ClearChannel)- writing the project "roadmaps" for the Internet et extranet site creation.During the bought-up process by Clear Channel, showing the technological innovation ability of Dauphin and reducing billing costs by 90%.

In the frame of a European Commission programme, setting up of a Web site based on ARTe television programms for teachers of French as foreign language in Germany and Austria.

Management of the web site section of the Direction Générale XIII-E "Telematics for Libraries" of the European Commission.