Sophie Tugela Mckee Email & Phone Number

Portsmouth, England, United Kingdom

Waterlooville

Organising deliveries and upholding service accounts for customers in a busy sales office environment. Meeting service and delivery targetsData entry and general office administrationTraining and recruitment Customer service over the phone and face to face.

Portsmouth, United Kingdom

Running a busy garage service department, involving a management booking system, organising rota’s, ordering parts and stock management.Providing the highest level of customer service.Assisting the Director with any tasks such as diary management and travel bookings as they were required.

Southampton, United Kingdom

Leading a team of 25 members of staff to meet targets in sales, attachment leagues and service. Recruitment and training of new and existing staff members.Supervising the day-to-day delegation of basic and ad-hoc tasking to aid in the running of one of the largest stores in the business. Opening and closing of the store and the prep of store for the days trading. Correlation of data for the team via the use of Excel to create a daily Scorecard for the store's targets and sales… Show more Leading a team of 25 members of staff to meet targets in sales, attachment leagues and service. Recruitment and training of new and existing staff members.Supervising the day-to-day delegation of basic and ad-hoc tasking to aid in the running of one of the largest stores in the business. Opening and closing of the store and the prep of store for the days trading. Correlation of data for the team via the use of Excel to create a daily Scorecard for the store's targets and sales leagues. This aided in the motivation of the team through incentives to meet individual and team goals. Show less

Glasgow, United Kingdom

Performed influential customer service model requiring one on one expert support and adviceAchievement of targets (daily, weekly, monthly targets)Store administration including data entry, contract processing, background check & credit verification and collaboration with internal departments – finance, credit control etc.Cashing up and reconciling store accounts and Health & Safety coordinationCoordinating customer bookings for specialist helpLeading high-value monthly stock… Show more Performed influential customer service model requiring one on one expert support and adviceAchievement of targets (daily, weekly, monthly targets)Store administration including data entry, contract processing, background check & credit verification and collaboration with internal departments – finance, credit control etc.Cashing up and reconciling store accounts and Health & Safety coordinationCoordinating customer bookings for specialist helpLeading high-value monthly stock take Show less

Stirling

Coordination and booking of customer appointmentsData entry for customer filesReception duties including maintaining business profile and increasing customer baseManaging social media marketingCoordination of cleaning and maintaining the presentation of the store

History, History, First

Access To Humanities, History, Philosophy & English, Distinction