Resource Planning And Service Delivery Coordinator (Operations)
Current* Plan and coordinate the timely and efficient scheduling of the Registration Department team to deliver performance to meet the department’s service standards.* Delivering medium term workload projections, resource gap analysis and appropriate recruitment plans.* Producing a high level of Operational support, guidance, direction to the Registration teams and management.* Maintain service standards and external benchmark standards acquired by the organisation, maintain and monitor data and statistics, including workflow performance, as required to provide reports to Executive Management Team. * Contributing to major projects within the company.* Develop and implement workload forecasting models and contribute to management and planning of budgets.* Managing the company printing and mailing processes, includes liaising with stakeholders and third party suppliers, accurately proofing communications and dispatch.
