October 2020- March 2022 (BS Land & Home Co.,Ltd.)Assistant QA & System Support Manager- Provide Four-level application support.- Application troubleshooting and resolution.- Vendor escalations (through ticketing process and follow up)- Environment built-outs- Training new environments synchronization- Development and quality assurance (QA) environment maintenance- Manage and coordinate deployment of new feature and fixes for current customers- Find efficiencies and better methods to achieve goals and objective with fewer issues, increased satisfaction and reduced effort- application installation/maintenance- Application upgrade- Report any outages- Respond to any failed maintenance/ application notification- Provide application management support for any weekend work- Analyzing system architecture descriptions and translating into operational steps for deployment- Provide feedback to development team regarding required changes or improvement- Other duties may be assigned- System Support (Microsoft Dynamic 365 Business Central, Microsoft Dynamic NAV (Loan management system), Jet Report, Master project plan, BELoan system (new loan management system).- Perform EOD (end of day), EOM (end of month), EOY (end of year)- Maintain core banking system- Manage core banking security level- Ticket escalation for relevant team- Work closely with project team- Collect business requirement for new development- Analyst the requirement- Create task development request for R&D team- Create operational report following to business requirement and needs

July 2019 – October 2020 (I-Finance Leasing Plc)QA & System Support- draft quality assurance policies and procedures- interpret and implement quality assurance standards and procedures- evaluate adequacy of quality assurance standards- devise sampling procedures and directions for recording and reporting quality data- review the implementation and efficiency of quality and inspection systems- plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality- document internal audits and other quality assurance activities- collect and compile statistical quality data- analyze data to identify areas for improvement in the quality system- develop, recommend and monitor corrective and preventive actions- prepare reports to communicate outcomes of quality activities- identify training needs and organize training interventions to meet quality standards- evaluate audit findings and implement appropriate corrective actions- monitor risk management activities- responsible for document management systems- assure ongoing compliance with quality and industry regulatory requirements- Support System (Morakot (Core Banking System), I-Loan, I-Collector)

January 2018 – Jul 2019 (DFI Lucky Private Limited)Service Analyst Supervisor- POS (TP Linux system) installation.- POS system support.- Promotion mechanism support and UAT.- Daily price and promotion update to all stores.- Daily update membership system.- Generate sale report for business team- Create barcode for new item.- Fix items code for all store- Store maintenance and support.- Work with Maintenance, Production, and contractor work groups to achieve plant goals- Participate on cross-functional teams in support of facility goals- Define, establish, and implement best practices and procedure for POS, back office operations, and online integrations- Conduct configuration, programming, and testing of POS systems and back office software.- Respond, resolve, and record technical issues related to changes to the POS database.- Troubleshoot POS and back office problems and collaborate with locations and other support technicians to resolve support issues.- Coordinate and communicate system enhancements and updates with Team Members, to ensure efficient processing.- Support store operations as needed, specifically at the POS and other IT systems level.- Monitor (daily) existing and new deals for proper operation at the POS level.- Follows up with internal and external support technicians and analysts for ticket status updates- Identifies issues and concerns within the Help Desk environment and communicates them to the Helpdesk Supervisor and Manager. Helps to develop options and recommendations to support all related issues- Performs other duties and special projects as assigned by IT manager- Evaluate, test and recommend new opportunities for enhancing software, hardware and IT processes- Support system (Sage, TP Linux, WMS,HR)