• Ensuring transactions are completed in an efficient manner with a high level of accuracy.• Dealing with clients in order to buy or sell any of the currencies they want to exchange.• Cooperating with the companies Global Blue and Planet so as to help the clients that meet the criteria to have tax free.• Follow compliance procedures, company policies and abides by all health and safety guidelines as per company standards.• Performs administrative tasks such as filing, generating reports and maintaining mail correspondence.• Provides support and information to customers by phone.• Maintains a cash float and follows balancing and reconciling procedures; prepares daily ‘End of Day’ sheet at the close of each business day.• Open / close branches as required and ensuring all tasks and checks are completed.

• Responsible to talk with customers on the phone or in the store in order to help them find the product that suit them better.• Dealing with customers in order to help them decide which product is the best for them depending on their needs.

• Responsible to talk with customers on the phone or with appointments in the store in order to inform them about the Germanos Group products that suit them better.• Dealing with customers in order to help them decide which contract is the best for them depending on their needs.• Responsible to promote the products of the company so as to inform the customers and help them purchasing the product that they want.

• Responsible to welcome the customers at the hotel in order to make them feel comfortable.• Responsible for the documents classification at the hotel.• Daily communication with the customers via the phone so as to book their accommodation at the hotel and inform them about the services that hotel offers.