IP based services pre-sales and post-sales consultant.

• Incident Management – Interface with global Network Management Group to ensure incidents that affect network infrastructure are solved within SLAs.• Network Monitoring – Proactively monitor Network in the following areas; availability, performance, and utilization.• Network Documentation – Keep updated physical and logical documentation of LAN & WAN components.• Processes documentation – Keep updated documentation about SOPs that involve network operations• Change Management – Interface with global and regional Change management teams to implement changes in local LAN/WAN infrastructure• Configuration Management – Keep updated inventory off different LAN and WAN elements, including, physical inventory of production systems and spare parts.• Interface with Transitions Team in Planning, Design and Implementation Phases for, LAN and WAN solutions• Interface with Facilities department for the planning, implementation and maintenance of structured cabling

Support to Telecom Delivery Services North Latin America for Managing and maintaining the site based telecom services on Central America sites, in line with the agreed operating models to associated levels of quality and cost covering Data Communication ( WAN and LAN ), Voice (mobile and fixed telephony ), Audio Conferencing, Radio trunk and Video Conferencing for all Business Areas listed above. This includes both the own delivered services as the services delivered by 3rd party suppliers

Network Infrastructure support, including routing and switching equipment and Microsoft Exchange administration for a Network of about 300 users.