Sorab Bhote Email & Phone Number

United Kingdom

Bromley, England, United Kingdom

• Mentor and coach to new store team members across Product Zone and Genius Bar• Work closely with leadership on giving advice and feedback on areas of improvement and trialing new initiatives• Facilitator for new starters core training taking them through different areas of the store• Curating a schedule which makes an impactful start to employees' Apple journey and at the Genius Bar• Certified in repairing Mac and iPhone and troubleshooting macOS, iOS, iPadOS, watchOS, tvOS devices• Versatile and adaptable in covering other job roles where needed such as sales• Consistent 5 star NPS (Net Promotor Score) rating by customers• Member of ERT - bridging the gap between employees and the leadership team to drive employee engagement andresults

• Selected for a career experience working on the Apple in-store business desk• Account manager with over 100 businesses in my portfolio. Sustained business relationships who trust me with their ITsolutions• In-depth knowledge of Apple CRM systems as well as online SAP stores, and Apple Business Manager with MDMs• Acting as a key link between shop floor and business desk to mentor the team on best practices for effective leads.Executed through weekly downloads, daily huddles and pipeline reviews• Lead and pilot Winning Wednesday project- a weekly recognition programme which sees team members highlighted fortheir business contribution followed by a booked slot for business desk insights• Connecting with new and existing business customers, creating a portfolio of businesses from small start-ups to largeorganisations. This is achieved by showcasing our technology and assisting them with offering all of Apple• Liaising with established UK companies’ directors to build relationships and offer key hardware, software and servicesfrom Apple• Assisting small start-up businesses and sole traders make the right cost effective decisions through support briefings tostart adoption of Apple solutions across the ecosystem• Collaborates, plans and hosts some of our business SE market calls- engaging colleagues with open discussion oncurrent topics and industry insights

London, United Kingdom

• Team-wide and store-wide mentor and coach for colleagues starting out as technicians and offering knowledge and skills to contribute to an effective and efficient department• Successfully tested and piloted in store Expert Exchange initiative involving all Expert teams of the Apple Store to share their knowledge and ideas to form a one-team mindset.• Having weekly meetings to discuss and present topics where gaps needed to be filled and to filter this information to other teams of the store, such as Business, Product Zone, Genius Bar and Operations

London

• Customer facing role helping and supporting customers’ questions and queries within a technical ability• Use of interpersonal skills to greet people as they enter the store and manage the queue of customers waiting for theirappointments• Team work skills to keep in contact with peers and leaders for quick responses to customers’ needs• Ability to multi-task within the role. For example, working in more than one appointment at the same time and assistingcustomers with repair drop-offs and pickups• Organisational skills to ensure each customer gets the same end to end experience within the store and wider sphere• Communicational skills to ensure the customer is clear what is being said to them in a language they find easy tounderstand. This includes the use of analogies where appropriate• Ability to gauge what the customer’s needs are at the start of the appointment and show empathy appropriately• Facilitator of Today at Apple sessions covering topics such as photography and getting started sessions on Mac, iPadand iPhone. This also includes Summer Camp for kids teaching them topics such as animation, coding and music

London, United Kingdom

• Responsible for preparing camera kit for contracts with clients.• Responsible for maintaining and keeping clean all camera kit which goes out and comes back off jobs.• Gives demonstrations of camera kit to both internal and external clients, including photographers and videographers. This varies from the latest 4K moving image cameras, medium format digital SLRs and rigs such as the DJI Ronin.• Dealing with front of house customers, making sales, taking payments and helping out with hired kit. • Helping with problem solving and working as a team member as well as meeting deadlines.• Responsible for training new staff on how the camera department operates, this includes using the internal software and ensuring smooth communication between the departments.

London, United Kingdom

Take on various commissions as well as personal projects and volantary commercial shoots.

London, United Kingdom

• Studio assistant for a number of commercial clients shooting fashion campaigns and editorial.• Observing shoots and helping to deliver/ setup equipment such as lighting and props.

London, United Kingdom

• Assisting gallery director with general running of the gallery. Tasks include admin work, dealing with requests via phone and email from clients and artists.• Helping out with private views and artist events, including event photography as well as install shots for each show. • Examples of exhibitions:o Capturing The Narrative: A visual exploration of fact and fiction with artists Brittain Bright, Lottie Davies and Johanna Ward.o London Life Competition Exhibition, a show representing the 23 finalists. o In Paradiso at the William Morris Gallery, a series by Deborah Baker.

London, United Kingdom

• In house photographer for tailoring firm Watts & Company, photographing their bespoke clothing, metalware and other ecclesiastical items for the online shop/ catalogue.• Other tasks included stock control and general office work including online orders and shop floor management.

Personal Performance Diploma (Ppd), Life Coaching, Pass

Bachelor Of Arts (Ba), Photography

Activities and Societies: Cycling Club, Exploration Society, Scout Network

Education record

Education record