Muhammad Ridwan Alfarisi Email & Phone Number

Singapore

1. Entry data using Regex Format to our system2. Verify data and ensure data is accurate3. Communicate with Operasional Team for Live Production

Tangerang Selatan, Banten, Indonesia

- Improving content for gaming industry- Cast tournament who have much audience

Indonesia

- Building a gaming community- Interact with participants and convey information related to the event- Coordinate with the relevant team

Indonesia

- Making articles about Games (Mobile, PC, Console and Tech)- Use words that are unique and interesting to read- Optimizing SEO so that articles are on the front page

Tangerang Selatan, Banten, Indonesia

Penjaringan, Jakarta, Indonesia

• Monitoring e-commerce account (Tokopedia, Shopee & TikTok).
• Developed digital marketing plans with a 20% month-on-month growth, tracked performance to measure success and optimize campaignsfor improved outcomes. Implemented comprehensive analysis to identify and capitalize on.
• Devised effective strategies and tactics to increase website traffic by 10% and achieve sales by 20%. Created campaigns on various socialmedia platforms to increase engagement and traffic.
• Analyzed data and user feedback to improve the website experience, resulting in a 15% increase in engagement.

South Jakarta, Jakarta, Indonesia

• Directly responsible with clients (PT Bank Mandiri).
• Send daily reports to clients and company management.
• Escalate to the relevant team if there is a problem and report it to the client.
• Generated weekly and monthly reports detailing project progress, including a timeline of milestones, and raised items and their status, resulting in an increased customer satisfaction rate of 10%.

Tangerang, Indonesia

• Perform data input quickly and precisely.
• Sending data to teams that need data.
• Make data changes when the client requests it.
• Handled data entry tasks with 98.7% accuracy, managed over 1,000 data entries daily, and facilitated data entry for 25+ projects within the organization.

Tangerang, Indonesia

• Respond to client complaints and provide the best solution.
• Escalation to the relevant team when the client asks the technician to come.
• Monitor pending cases and follow up with the team to ensure speedy resolutions.
• Answered an average of 200 customer queries per day, resolved 85% of customer inquiries same day, and achieved a customer satisfaction rating of 95%.
• Resolved customer inquiries and complaints via email, phone, and online chat, utilizing active listening skills and empathetic communication to provide tailored customer service.
• Handled escalated customer complaints and achieved successful customer resolution in collaboration with members of the technical department