Muhammad Ridwan Alfarisi Email & Phone Number

Singapore

1. Entry data using Regex Format to our system2. Verify data and ensure data is accurate3. Communicate with Operasional Team for Live Production

Tangerang Selatan, Banten, Indonesia

- Improving content for gaming industry- Cast tournament who have much audience

Indonesia

- Building a gaming community- Interact with participants and convey information related to the event- Coordinate with the relevant team

Indonesia

- Making articles about Games (Mobile, PC, Console and Tech)- Use words that are unique and interesting to read- Optimizing SEO so that articles are on the front page

Tangerang Selatan, Banten, Indonesia

Penjaringan, Jakarta, Indonesia

• Monitoring e-commerce account (Tokopedia, Shopee & TikTok).• Developed digital marketing plans with a 20% month-on-month growth, tracked performance to measure success and optimize campaignsfor improved outcomes. Implemented comprehensive analysis to identify and capitalize on marketing opportunities in digital landscape.• Devised effective strategies and tactics to increase website traffic by 10% and achieve sales by 20%. Created campaigns on various socialmedia platforms to increase engagement and traffic.• Analyzed data and user feedback to improve the website experience, resulting in a 15% increase in engagement.

South Jakarta, Jakarta, Indonesia

• Directly responsible with clients (PT Bank Mandiri).• Send daily reports to clients and company management.• Escalate to the relevant team if there is a problem and report it to the client.• Generated weekly and monthly reports detailing project progress, including a timeline of milestones, and raised items and their status, resulting in an increased customer satisfaction rate of 10%.

Tangerang, Indonesia

• Perform data input quickly and precisely.• Sending data to teams that need data.• Make data changes when the client requests it.• Handled data entry tasks with 98.7% accuracy, managed over 1,000 data entries daily, and facilitated data entry for 25+ projects within the organization.

Tangerang, Indonesia

• Respond to client complaints and provide the best solution.• Escalation to the relevant team when the client asks the technician to come.• Monitor pending cases and follow up with the team to ensure speedy resolutions.• Answered an average of 200 customer queries per day, resolved 85% of customer inquiries same day, and achieved a customer satisfaction rating of 95%.• Resolved customer inquiries and complaints via email, phone, and online chat, utilizing active listening skills and empathetic communication to provide tailored customer service.• Handled escalated customer complaints and achieved successful customer resolution in collaboration with members of the technical department