Salesforce Business Analyst
CurrentDaily administration and support including but are not limited to managing multiple users setup, profiles and roles, customization of objects, permissions, fields, record types, validation rules, flows, dashboards and reports, sharing rules, page layouts and data migration as needed. Engage with stakeholders to gather requirements, create user stories, and prioritize tasks.Implemented Web-to-Lead, Duplicate Management, Lead Management, Opportunity Management.Examined and validated new functionalities and bug fixes, perform quality checks, investigate and resolve user reported issues.Co-ordinated with technical teams to implement and deliver outcomes within specified timelines.Responsible for managing end to end release cycles to implement and deploy new updates and fixes to existing applications.Actively managed Go-Live and Post-Live activities by ensuring that new updates and fixes did not impact users on previous application versions.Delivered unified user experience by ensuring system quality and aligning processes through close working with technical teams and sales teams.Monitored user activities and system logs, generated detailed analytics reports to track performance and usage trends.Managed domain configurations, website migration, and implemented changes for websites.Managed campaigns by designing processes and implemented automation and flows.Provided Technical and Professional support to clients.
