Soraya Benhamida Email & Phone Number

Annemasse, Fr

Geneve

Project: Web sales activation, payment methods integration and methodology support• Working closely with test manager, business analyst, product owner and developers • Coordinating the business and technical teams• Communicate program expectations to program teams members• Define phasing and release plans with the stakeholders• Aligning all phases of the program from initiation to stabilization post-delivery in production• Manage scope, plan, cutover, risks, and dependencies• Report on project progress to the management • Business trip for test support and follow-up for payments projects • Federate and support for Advanced Roadmap using in the methodology

Meyrin, Suisse

• Coordinating the business and technical teams• Prioritizing of bug tickets• Communicate on the progress of projects• Prioritising of new business requests• Writing User Stories• Creating technical (API) and functional specifications• Preparing product workshop and mock-up (UX/UI)• Leading and assuring that Scrum Ceremonies are followed • Planning and facilitating a sprint retrospective, suggesting solutions for improvement for future productions

Paris

Accompaniment of the Nocibé company in the digital missions related to the writing, the follow-up and the prioritization of the Roadmap dedicated to mobile applications. Projects framing : o Analysing the needs and impacts of new functionalities with business and technical teams o Identifying technical and functional specifications o Documenting and writing User Stories in compliance with INVEST criteria o Feeding and prioritising new business requests in the APP Backlog Project management : o Steering and monitoring the APP Roadmap o Planning and monitoring the development of projects by Sprint (Agile Method) o Coordinating the business, technical and external supplier teams around projects related to Nocibé mobile applications (Android and IOS) Project management: o Leading product workshops o Analysing and validating mock-ups (UX/UI) o Planning daily and weekly meetings to monitor the progress of projects with the business and technical teams (Client, suppliers and external technical service providers) Driving and coordination : o Ensure the link between the service provider in charge of the development of mobile applications and the business needs by respecting the deadlines imposed by the different departments on a daily basis o Coordinate the business and technical teams on the follow-up and validation of the receipts for each environment Project follow-up : o Writing of test cases o Prioritisation of bug tickets reported by QA o Organisation of and participation in testing sessions for each acceptance phase (UAT, Preprod, Testflight IOS, Internal Android Test and Prod) o Communicating on the progress of sprints and the delivery of projects to production, reporting on alert points. Project analysis: o Planning and leading a retrospective to express the negative and positive elementso Proposing improvement solutions for the next Prod releases

Paris Area, France

Be a referrer for my countries on Webshop features: Build strong knowledge on all features – existing and upcoming –Be a referrer for all webshop third parties.Document the features, integration with webshop and application administrationI have to be a key point of contact on these third parties for other team members and for countriesOperational point of contact at webshop level for these third partiesSupport the countries to activate existing features (“Feature activation” process)Prepare and perform demos to countriesCoordination of stakeholders and efforts through integration and until go-live (ERP developments, Tibco mappings, Hybris configurations)Support during testing of feature ; Issues & fixes follow-upResponsible for delivery on time ; identify and manage risksSynchronization and report to the release manager to be ready for each monthly release in productionFacilitator for the rollout of new features (“Sprint UAT” process)Synchronization between Webshop and local countries ERPs roadmapCoordination of developments with Tibco middlewareSupport countries in UAT execution. Follow-up issues and their resolutionSynchronization and report to the release manager to be ready for each monthly release in productionTakes part in documenting features in a central repository (gathering existing information mainly)I'm working closely with business and IT country teamsI coordinate with rest of deployment team: Deployment Leads, Test and release management mainlyI interact with Product Owners and Business Analysts (Paris & Dallas)I coordinate work with Capgemini onsite and offshore resources

Levallois-Perret, Île-De-France, France

Management of a luxury client portfolio: CHANEL, Breguet, Longines, Longchamp, The Kooples and ChloeManagement of multilingual localization projects: Websites, iPad & mobile applications Video subtitles Brochures, press kits, catalogues, leafletsManage internal or international language projectsCoordinate the various internal and external actors within the company:Professional translators and linguistic, technical and commercial teamsManagement of production schedulesProduce project deliverables in a timely mannerQuality control of deliverables Follow-up of the customer relationship on a daily basisSupport the company and its employees in the change processOptimization of project management: integration of digital toolsQuality control in compliance with our ISO 9001 charterAgile, Kanban and Scrum method

Paris 5, France

Management of a customer portfolio in high-end ready-to-wear: Gérard Darel, Tara Jarmon, Zapa, Lancel, Sonia Rykiel, etc.... : - Process incoming calls and emails via AKIO software.- Analysis of end customer satisfaction- Follow-up of orders via the MAGENTO software.- Management of order refunds- Ensure deliveries to your home, in store or at a relay point.- Bug reporting on websites- Customer relationship management Brands- Management of relations between delivery service providers La Poste / Relais Colis / ChronopostManagement of projects related to customer relationship and experience: - Propose and implement solutions that optimize the customer experience on customers' e-commerce sites.- Visit of the showroom of the new collections.- Communicate customer needs and complaints online and offline.Fraud management:- Check suspected fraudulent orders via the MAGENTO software.- Ensure the validation of orders.- Ensure payment of orders via ADYEN software.

Paris 16E

MARKETING : - Development of event projects- Development of a marketing action plan- Operational marketing- Market ResearchMANAGEMENT : - Elaboration and management of schedules- Definition of objectives- Team management (3 employees on a rotating basis)COMMERCIAL : - Telephone prospecting- Identification and response to customer needs- Trade negotiation and response to objections

Make the openings and closures of store.Organize the reception of customers and participate in sales.Ensure that the store is well maintained (storage, presentation, cleanliness)Organize the implementation of commercial operations and prepare the necessary action plans.Organize and prepare inventories, control stock levels.Check cash movements and remittances of receipts in the bank.

Paris

Reception and orientation of visitors.Preparation of meeting roomsCall management servicesThe drafting of lettersSecurity check of entry passManagement and succession planningManagement of training sessionManager a team of receptionist

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