As an account manager, I am responsible for leading and managing a remote team of 5 people while also ensuring the satisfaction of more than 40 clients. My key responsibilities include managing customer service inquiries, supporting billing and invoicing, ensuring quality control of all documents, guaranteeing timely delivery to clients, and training new members of the team. I try to maintain a high level of communication with both the team and clients to ensure that all parties are up-to-date on the progress of projects and in this manner resolve potential issues that may arise. I'm also responsible for managing the team's workload and meeting all deadlines. I have successfully trained and mentored 3 team members on Xactimate software and tools, resulting in increased productivity and improved quality of deliverables.

As a Senior Estimator, I analyzed material sent by clients to assess the scope of work required for each project and used Xactimate software to generate accurate estimations for remediation, mitigation, new builds, reconstruction, FEMA Flood, and biohazard projects. I communicated frequently with clients to address any questions or concerns they may have about the estimation process and also worked collaboratively with team members to ensure all projects are completed on time and within budget. I stay up-to-date on industry trends and best practices to ensure the most accurate and efficient estimation processes possible as well as completing the work in compliance with applicable regulations and company policies.

As an administrative support intern, I was responsible for managing data and organizing documents related to interested international associates for the correct annexation of these to the projects assigned at the European level. Additionally, I supported the Bit habitat foundation with the organization of city events such as Smart City Week and different informative tours with varied groups in the Poble Nou District in Barcelona. I worked with different stakeholders, including event participants, city officials, and community members to ensure successful event planning and execution, managed correspondence with international associates and event participants, and provided general administrative support as needed, including scheduling meetings and managing calendars.

As an Architect, I was responsible for designing and executing commercial and housing design projects for exclusive customers. Additionally, I was in charge of making budgets and quotes for the execution of buildings and rendering designs for the presentation and visualization of projects on a national scale. I worked with clients to understand their design needs and preferences and developed architectural plans and blueprints for construction projects that incorporated sustainable and energy-efficient design practices in the proposals.