Providing consultancy and specialized training in Housekeeping and laundry to ensure operational effectiveness and compliance with regulations.Responsible for identifying and exploring new business opportunities, as well as developing personalized sales strategies to drive company growth.Managing and optimizing administrative and financial processes, ensuring smooth operations and efficient resource control.Strategic management of human resources, including recruitment, selection, training, development, and talent retention, aiming for business growth and sustainability.

Complete management of the Housekeeping and Maintenance departments, ensuring the efficiency and quality of services provided.Management of outsourced contracts, including generator maintenance, elevators, laundry, floor treatment, and labor outsourcing, ensuring contractual compliance and service excellence.Coordination of hiring, dismissal, and training activities for maintenance and Housekeeping teams, ensuring team adequacy to operational demands and continuous employee development.Key Projects | Achievements:• Responsible for the hotel's operation during the Covid-19 pandemic, implementing all necessary sanitary protocols to ensure the safety of guests and employees, successfully achieving 100% virus prevention.

Daily supervision of department performance, employees, and outsourced staff, ensuring the highest standards of quality and efficiency in services provided.Development and implementation of action plans for continuous improvement of operational processes, aiming to enhance guest experience and hotel operations' effectiveness.Team engagement development through training, coaching, and incentives, fostering a collaborative and motivating work environment.Coordination and supervision of VIP services, ensuring excellence in service and total satisfaction of high-standard guests.Preparation of the annual Budget and strategic purchasing planning for the department, aligned with the hotel's financial objectives and P&L control.Efficient administration of outsourced contracts, ensuring compliance with contractual terms and service quality.Commitment to sustainability by implementing practices and policies for reducing environmental impact, such as choosing sustainable cleaning products, selective waste collection, material reuse, and conscious control of natural resource use.Key Projects | Achievements:• Complete restructuring of the housekeeping department, from operational processes to the team, including recruitment, training, and development of new employees.• Significant increase in housekeeping department satisfaction, achieving a 30% overall rating increase.• Implementation of departmental cost reduction measures, resulting in operational efficiency improvements and overall department profitability.

Responsible for standardization, process development, and procedures for the Governance, Laundry, and Minibar departments of the hotel complex.Complete management of said departments, ensuring compliance with the highest standards of quality and efficiency in services provided.Leadership of a team of over 100 employees, promoting a collaborative and productive work environment.Ensuring cleanliness, maintenance, and proper functioning of the 785 rooms and common areas of the two hotels, including a 10,000 m² convention center with 60 event rooms.Cost management, purchasing, inventories, hiring, training, suppliers, outsourced contracts, equipment maintenance, among other administrative activities.Active participation in the annual budget preparation and financial performance monitoring, ensuring alignment between planned and actual performance.Establishment of relationships with key hotel clients and guests, ensuring personalized and satisfactory service to their needs.Responsible for regular hotel decoration maintenance and organization of celebratory events such as Christmas, New Year, Carnival, among others.Key Projects | Achievements:• 30% reduction in cleaning material costs, contributing to more efficient resource management.• 65% reduction in minibar department losses through implementation of control measures and process optimization.

Deployment of the housekeeping department during the hotel opening, ensuring a smooth and efficient transition.Hiring qualified workforce and leading in the development and training of teams, ensuring high service standards.Management of equipment and supplies procurement for the department, ensuring operational efficiency and cost control.Development and implementation of norms and procedures for the sector, including rooms, public areas, laundry, linen room, in compliance with established and correlated standards.Management of outsourced services contracts, such as facade cleaning, outsourced laundry, waste control, and minibar, ensuring quality and compliance.Ensuring the availability of quality guest rooms for all levels of occupancy, optimizing guest experience.Focus on guest satisfaction through continuous improvement actions based on feedback and experiences.Execution of self-control processes and procedures in the area, ensuring regulatory and operational compliance.Conducting managerial shifts to ensure the hotel's continuous and efficient operation.