Sorella Holst Email & Phone Number

Helsinki, Fi

Helsinki, Uusimaa, Finland

• Advised customers on the phone and digital channels• Handling customer complaints and compensations• Keeping track of Aktia’s social media (Facebook)• Orientating new employees to work tasks in customer service

• Carried out different tasks such as managing daily transactions, introducing new employees to work tasks and took care of tasks relating to bank card management.

• Worked as a project assistant managing Debit-card withdrawals

• Participated as a legal trainee in a project planning and drafting the Electronic Record Managing System of the official documents in the Social and Health Administration department. • Orienting the Finnish Openness of Government Activity Act, defining the preservation times and secrecy levels of the official document during the project.

Porvoo, Southern Finland, Finland

• Main tasks: supporting the operational activities and managing statistics of the rescue department's operational activities, customer service and introducing new employees to work tasks.

Master Of Science - Ms, Business Law

Major: Business Law - Tax Law Minor: Accounting

Master Of Laws - Llm, European Business Law

120 ECTS GPA: 3/3 (AB/AB) Master’s Thesis title: The EU Digital Markets Act – does it provide an effective framework to bend open.

Bachelor'S Degree, Law

Bachelor's degree in European and International law giving an overview of different fields of law, such as commercial law, human rights.

Upper Secondary School

Matriculation examination