Developing and managing the full Retail and Mobility organisation and responsible for the development of the future mobility products

Overall responsible for managing and growing the 242 retail outlets in Denmark, including the full associated organisation- Delivered a full turnaround from double digit millions in losses to double digit millions in profit- Grew the network from 204 to 242 locations - Increased customer satisfaction by 15% through focus on key points in the customer journey- Formulated the company’s new sustainability strategy with focus on helping customers reduce their carbon footprint - Implemented a new digital strategy focusing on combining the analog and digital experience- Introduced ”test fast – fail fast” and other entrepreneurial logics. Number of tests increased from 4 to 30 in a year- Part of the executive management team

Responsible for divestment of 129 retail outlets while maintaining normal operations- Divestment delivered within time and budget- Responsible for organisational changes and lay-offs. 90% of staff responded that they were treated “fairly and with respect”- Responsible for re-organising and building the new organisation

Management of the Nordic customer service operation (100+ staff) - Driving efficiency: 10% more interactions with 15% lower costs - Growing the organization: Integrated new business areas in the organisation on time and budget

Managing back-office service (staff planning, master data, budgets etc.) for 750 Retail outlets across the Nordics- Responsible for budget planning and tracking for 750 outlets in two markets- Reduced average case processing time from 7 to 4 days- Simplified reporting thereby reducing the time used by 50%- Member of the Nordic executive leadership team

Responsible for planning and implementation of improvement projects at 1100 outlets across the Nordics - Introduced sales excellence tools, increasing the use of active selling and promotion activities, thereby increasing the active selling revenue by 40% - Launched digital/analog integration program, which helped increase basket-size by 4%

Developing and implementing marketing campaigns for the Canadian market - Developed and implemented online sales tracking, driving a 50% increase in the number of customer leads generated by dealers - Contributed to a turn-around from annual losses to stability and at the end growth - Selected for the role based on a ”talent with senior executive potential” rating

- Project Manager responsible for regional and global IT projects- Stream-lead for SAP implementation in the Nordic markets - Accredited as ”Best in class” project manager

- Managing a team of 18 customer service professionals.- Workstream lead for implementation of a new IT system.

- Platoon commander (40 privates and 4 sergeants).- Responsible for planning and execution of e2e training programme for conscripts.