Søren Deichmann

Søren Deichmann Email and Phone Number

Afdelingschef and Head of... @ ATP
Denmark
Søren Deichmann's Location
Denmark, Denmark
Søren Deichmann's Contact Details

Søren Deichmann work email

Søren Deichmann personal email

n/a
About Søren Deichmann

Strong and growth focused management capacity with broad and deep experience in P/L management from Danish and international companies. Established and operated commercial functions and business units in various industries (often subscription / member based), and always contributed to the companies' realization of operational and key strategic objectives.Professionally and independent handling of the entire value chain, end-to-end - and extremely experienced in building and developing teams / functions / departments in growth scenarios.Quickly identification of the most important development potentials in the organization, giving me a starting point for the development of employees and processes. Management and development of processes, KPIs and the "engine room" is my trademark. This ensures that the key figures can always be relied on, and decisions are made, with timely care, on an informed basis based on data and facts.Achieving results and progress through a great commitment, a high degree of involvement of my closest employees as well as by being present and at eye level. Easily alternates between strategic and operational level, and possesses the "calmness and caliber" needed to bring the team safely to the finish line - even when storms rage.Delivers results through prioritization of resources and optimization of processesCreates a common understanding of core tasks and critical success criteriaProvides clear frameworks and goals through clarity, facilitation and actionStrong focus on financials / budgets / cash-flows / cost / budgets / controls / reportsAlways keep an eye on the individual employee's personal development and joy at workMaintains, further develops and operates on the basis of credible forecasts and early warningsIncreases result creation through focused performance management and manager / employee developmentInitiates and implements strategic competence development for managers and employees.Management focus on efforts, motivation and professional competencies.Gathering the organization, gaining companionship and making things happen by leading the way and showing the direction.Transforms the organization's customer focus so that the top and bottom line grows in a combination of sales and retentionImproves the customer experience expressed in Net Promoter Score (NPS).Increases operating profitability through focused efforts for credible forecasts and early warningsDevelops and implements KPI structures

Søren Deichmann's Current Company Details
ATP

Atp

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Afdelingschef and Head of...
Denmark
Website:
atp.dk
Employees:
3607
Søren Deichmann Work Experience Details
  • Atp
    Afdelingschef And Head Of...
    Atp
    Denmark
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  • Atp
    Afdelingschef
    Atp 2022 - Present
    Danmark
    Responsible for the area of Labour Market Insurance Claims as well as Private Compensations Claims in Denmark and Greenland. Location manager in Vordingborg. Departments in Hillrød, Vordingborg, Haderslev, Aarhus and Nuuk, Greenland. Approx. 210 employees, including 7 section managers,
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  • Deichmann Consulting
    Director
    Deichmann Consulting 2018 - Present
    Danmark
    Management consulting and Interim assignments.Specialized in Business development, Process optimization, Commercial acceleration, Revenue Management.
  • Fdm
    Head Of Sales, Memberservice And Advisory
    Fdm 2016 - 2018
    Lyngby
    P/L responsible for all member-oriented functionsResponsible for the core values of FDM membership as well as attracting new and retaining existing members to the association.Responsible for developing attractive products and services to members.Responsible for sales and distribution of FDM InsurranceResponsible for Car Technical AdvisoryResponsible for Legal AdvisorySales and Service excellenceBest Pratice deploymentResults:• Reduced churn •… Show more P/L responsible for all member-oriented functionsResponsible for the core values of FDM membership as well as attracting new and retaining existing members to the association.Responsible for developing attractive products and services to members.Responsible for sales and distribution of FDM InsurranceResponsible for Car Technical AdvisoryResponsible for Legal AdvisorySales and Service excellenceBest Pratice deploymentResults:• Reduced churn • Reduced lead time for legal case processing • Established new sales channels that already in 2017 made tangible contribution.• Developed and implemented new sales organization• Migrated of insurance portfolio to new partner• Implemented digital case management in Legal and Technical Advisory.• Digitized customer service functions• Sales and Service excellence in Car Inspection• Reorganized customer/member-oriented functions (from silos to collaboration) Show less
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  • Bungalow It Systems Uab
    Director
    Bungalow It Systems Uab 2014 - 2016
    Kaunas -Lithuania, Copenhagen - Denmark
    The company developed and programmed IT solutions.Build the organization, related business processes, and managed the sales of projects to customers.P/L and strategic responsibility.Strategic planning and execution of go-to-market.The company employed 18 developers in Kaunas, Lithuania, and 3 project managers in Denmark.Results:• The organization established in Copenhagen and subsequently in Kaunas, Lithuania.• Bulid recurring customer base • The company was… Show more The company developed and programmed IT solutions.Build the organization, related business processes, and managed the sales of projects to customers.P/L and strategic responsibility.Strategic planning and execution of go-to-market.The company employed 18 developers in Kaunas, Lithuania, and 3 project managers in Denmark.Results:• The organization established in Copenhagen and subsequently in Kaunas, Lithuania.• Bulid recurring customer base • The company was sold in 2016. Show less
  • Deichmann
    Ceo
    Deichmann 2008 - 2016
    Copenhagen, Kolding - Denmark
    The company is a callcentre/telemarketing and consultancy business.Operations in Copenhagen and Kolding.Operation mainly on the danish market, with both danish and international clients. The range of services offered is from advanced market research and analysis to direct sales, booking of sales meetings and in-bound services.Responsibilities included : Establishment of business - P/L management, Daily operations, Managing Sales teams and team leaders, Recruitment of new… Show more The company is a callcentre/telemarketing and consultancy business.Operations in Copenhagen and Kolding.Operation mainly on the danish market, with both danish and international clients. The range of services offered is from advanced market research and analysis to direct sales, booking of sales meetings and in-bound services.Responsibilities included : Establishment of business - P/L management, Daily operations, Managing Sales teams and team leaders, Recruitment of new sales agents, Training and coaching, Campaign planning and execution, IT management, SLA-management, Key Account management, contract negotiations.Major clients within Telecom, Publishing, Energy, Health Care and other subscription based business.Results: - Established and build the organisation - From 0 til 50 emloyees- Average anual growth rate 15-20 %- Average EBITDA 18 %The company was sold in 2016 Show less
  • Green Credit
    Managing Director
    Green Credit 2006 - 2008
    Copenhagen - Denmark
    Being the CEO of the entire Nordic operation (Denmark, Sweden and later on Norway) my responsibilities were rather broad scoped. Results :- Build entire organization to operate Denmark and Sweden (app. 45 persons, 6 direct reports)- Acquired critical mass in customer portfolio Denmark and Sweden, via intensive on-linemarketing and sales activities. Prepared launch in Norway- Brought the financial structure of GreenCredit in line with operational performance and growth… Show more Being the CEO of the entire Nordic operation (Denmark, Sweden and later on Norway) my responsibilities were rather broad scoped. Results :- Build entire organization to operate Denmark and Sweden (app. 45 persons, 6 direct reports)- Acquired critical mass in customer portfolio Denmark and Sweden, via intensive on-linemarketing and sales activities. Prepared launch in Norway- Brought the financial structure of GreenCredit in line with operational performance and growth prospects.- Replaced existing bridging finance and created funding for future loan assets via new debts, senior as well as subordinated debt. (appr 2.5 BDKR)- Re-deployed invested shareholder capital ( appr. 300 MDKK)- Positive EBITDA (break-even reached in may 2007. EBIT also positive - Developed strategy for Norwegian launch- Filed application for Banking Licence (to be passported into Sweden and Norway)- Positioned the company as a respected and recognized brand in the market. Show less
  • Ge Money Bank
    Head Of Customer Portfolio Management
    Ge Money Bank 2005 - 2006
    Copenhagen Area, Denmark
    Responsible for GE Money Bank Customer Portfolio Management (banking and insurance). Development and optimization of 4.5 MDKK net earning assets. I had 8 direct reports. The functional areas of my organisation was, Early-life activation, Sales, Retention, Loyalty & CRM, Mortgage and insuarnce, Analysis & Insight.Results:• Stopped 5 years portfolio attrition in September 2005• 2005 sales and revenue budget exceed 25%• Reduced cost base by 15%• Increased number of… Show more Responsible for GE Money Bank Customer Portfolio Management (banking and insurance). Development and optimization of 4.5 MDKK net earning assets. I had 8 direct reports. The functional areas of my organisation was, Early-life activation, Sales, Retention, Loyalty & CRM, Mortgage and insuarnce, Analysis & Insight.Results:• Stopped 5 years portfolio attrition in September 2005• 2005 sales and revenue budget exceed 25%• Reduced cost base by 15%• Increased number of products per customer by 25%• CLV increased with 19%• NPS increased 12-points• Introduced ATM functionality on AcceptCard• Introduced Denmark's first cash-back credit card, MoreCard. Show less
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  • 3 Danmark
    Nordic Head Of Customer Management
    3 Danmark 2002 - 2005
    Copenhagen, Stockholm
    Director of Customer Management function in Denmark (since startup in DK) and Sweden.P/L responsible for the company's customer strategy, business rules, policies, processes and routines on customer and market-related functions for both the private and business markets.Departments such as Customer Service, Process Development, Number Porting, Activation, Credit, Billing, Reseller Support, Telemarketing and CRM. Direct management team of 4 function managers in DK and 6 function managers… Show more Director of Customer Management function in Denmark (since startup in DK) and Sweden.P/L responsible for the company's customer strategy, business rules, policies, processes and routines on customer and market-related functions for both the private and business markets.Departments such as Customer Service, Process Development, Number Porting, Activation, Credit, Billing, Reseller Support, Telemarketing and CRM. Direct management team of 4 function managers in DK and 6 function managers in SE. Total organization approx. 250 people.Results: Build Customer organisations in Denmark and SwedenEstablished key business processes ABC ( Acquire, Bill and Collect)Secured operational excellence3 launched on time - and on budget. Show less
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  • Falck
    Director - Private Market
    Falck 1999 - 2002
    Copenhagen Area, Denmark
    Strategic and P/L responsible for sales and customer service in the b2c market.The organization had about 400 employees, distributed by branches throughout the country, of which 8 line managers reported directly to me.Biggest business challenge was to stop and later revert the negative development in the customer portfolio via:• Definition and execution of "will for growth" strategy• Stabilize customer base (900,000 customers), increased customer loyalty• Improved… Show more Strategic and P/L responsible for sales and customer service in the b2c market.The organization had about 400 employees, distributed by branches throughout the country, of which 8 line managers reported directly to me.Biggest business challenge was to stop and later revert the negative development in the customer portfolio via:• Definition and execution of "will for growth" strategy• Stabilize customer base (900,000 customers), increased customer loyalty• Improved profitability in the customer base• Adapting the organization to "new reality".Results:• Increased customer base by 15%• Reduced customer churn from 35% to 12%• Reduced costs by 30%• Increased customer profitability by 20%• Optimized performance through implementation of Service Excellence Culture• Changed customer service from cost center to profit center• Reduced losses on debitors from 8% to 2%. Show less
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  • Air Liquide
    Nordic Head Of Services
    Air Liquide 1996 - 1999
    Copenhagen, Paris, Malmö, Oslo
    Reporting to the Managing Director of DK, but with at dotted functional reference to SvP in Paris.My responsibility was to develop, implement and launch Services to the cutting and welding industry, process industry, medical industry, doctors, hospitals and laboratories throughout Scandinavia. The main challenge was to refocus the organisation from a traditional “P*Q approach” to an added-value approach. Thus, defining a services strategy, changing business rules, applying new processes and… Show more Reporting to the Managing Director of DK, but with at dotted functional reference to SvP in Paris.My responsibility was to develop, implement and launch Services to the cutting and welding industry, process industry, medical industry, doctors, hospitals and laboratories throughout Scandinavia. The main challenge was to refocus the organisation from a traditional “P*Q approach” to an added-value approach. Thus, defining a services strategy, changing business rules, applying new processes and routines cross- functional and cross-border. This also included the task of making the necessary organisational changes in order to secure the success of Services in terms of revenue and profitability. My Services organisation was located in both Denmark and Sweden and counted, in 1999, 40 FTE’sI also participated in the l’Air Liquide Group global development project team for Marketing and Services, focusing on “Primary and Secondary logistic Services”. In this period I had extensive international activities in Scandinavia, France, Italy, Australia, USA and Canda, travelling 3-4 days per week.Results : on-time and on-budget build-up of entire set-up. Services (new biz) equalled 10 % total revenue (strategic target) after 2 years. Show less
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  • Cyncrona A/S
    Operations Manager
    Cyncrona A/S 1995 - 1996
    Århus Området, Danmark
    Position: Operations Manager, responsible for all service and after sales support activities. LIF (Cyncrona) is marketing and servicing production and test equipment to the secondary electronics manufacturing industry (B&O, NKT; Danfoss, DanCall, Grundfos, etc..) . As Support Manager I was responsible for installations and execution of turnkey projects and all related after market support and service. I had my own key accounts, and on top of that I was responsible for procurement, finance and… Show more Position: Operations Manager, responsible for all service and after sales support activities. LIF (Cyncrona) is marketing and servicing production and test equipment to the secondary electronics manufacturing industry (B&O, NKT; Danfoss, DanCall, Grundfos, etc..) . As Support Manager I was responsible for installations and execution of turnkey projects and all related after market support and service. I had my own key accounts, and on top of that I was responsible for procurement, finance and marketing and had the role of being stand-in for the Managing Director when he was absent.The main challenge in the job was to create efficiency in resource usage and allocations, and to execute the defined business plan for the area. Results : Service contracts with 90% of customer base. Reduced service costs by 25 % Show less
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  • Falck
    Head Of Consumer Sales And Service
    Falck 1991 - 1995
    Århus
    Head of Sales Organization with full responsibility for Sales, Customer Service, Sales Consultants, Telecom and Direct Marketing and Back Office. The primary task was to establish effective sales channels in the private market.I was also responsible for customer systems and subscription management.My organization employed 15 employees, 45 sales phoners, and 65 salespeople.Larger training programs were implemented to ensure the right skills at all levels.A more spectacular… Show more Head of Sales Organization with full responsibility for Sales, Customer Service, Sales Consultants, Telecom and Direct Marketing and Back Office. The primary task was to establish effective sales channels in the private market.I was also responsible for customer systems and subscription management.My organization employed 15 employees, 45 sales phoners, and 65 salespeople.Larger training programs were implemented to ensure the right skills at all levels.A more spectacular training program for top management was conducted - cold-calling to acquire new subscribers - and became a huge success.Results: Increased Telemarketing Sales by 80%, Reduced Customer Care Costs by 35%, Building of New Sales Consultant Organization, Increased Total Sales By 20%. Reduced churn rate from 40% to 25% Show less
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  • Eac (East Asiatic Company / Øk)
    Marketing Analyst
    Eac (East Asiatic Company / Øk) 1989 - 1990
    Kuala Lumpur, Malaysia

Søren Deichmann Skills

Start Ups Customer Loyalty Management Strategy Portfolio Management General Management Business Strategy Customer Relations Consumer Finance Consumer Marketing Budgeting Budget Management Turn Around Management Crm Leadership Product Management Project Planning Customer Retention Financial Services Analytics Budgets Business Planning Management Customer Service Sales Business Development Banking Project Management Change Management Operations Management Digital Marketing

Søren Deichmann Education Details

Frequently Asked Questions about Søren Deichmann

What company does Søren Deichmann work for?

Søren Deichmann works for Atp

What is Søren Deichmann's role at the current company?

Søren Deichmann's current role is Afdelingschef and Head of....

What is Søren Deichmann's email address?

Søren Deichmann's email address is sd****@****ivat.dk

What schools did Søren Deichmann attend?

Søren Deichmann attended Aarhus Universitetet, Henley Management College.

What skills is Søren Deichmann known for?

Søren Deichmann has skills like Start Ups, Customer Loyalty Management, Strategy, Portfolio Management, General Management, Business Strategy, Customer Relations, Consumer Finance, Consumer Marketing, Budgeting, Budget Management, Turn Around Management.

Who are Søren Deichmann's colleagues?

Søren Deichmann's colleagues are Jannie Lundby Andersen, Marin Cilic, Heidi Vorbeck Lynge, Margit Dam, Melita Dzankovic, Trine Fruergaard Fog, Josef Carlsen Bouzidi.

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