Søren Deichmann Email & Phone Number

Denmark

Danmark

Responsible for the area of Labour Market Insurance Claims as well as Private Compensations Claims in Denmark and Greenland. Location manager in Vordingborg. Departments in Hillrød, Vordingborg, Haderslev, Aarhus and Nuuk, Greenland. Approx. 210 employees, including 7 section managers,

Danmark

Management consulting and Interim assignments.Specialized in Business development, Process optimization, Commercial acceleration, Revenue Management.

Lyngby

P/L responsible for all member-oriented functionsResponsible for the core values of FDM membership as well as attracting new and retaining existing members to the association.Responsible for developing attractive products and services to members.Responsible for sales and distribution of FDM InsurranceResponsible for Car Technical AdvisoryResponsible for Legal AdvisorySales and Service excellenceBest Pratice deploymentResults:• Reduced churn •… Show more P/L responsible for all member-oriented functionsResponsible for the core values of FDM membership as well as attracting new and retaining existing members to the association.Responsible for developing attractive products and services to members.Responsible for sales and distribution of FDM InsurranceResponsible for Car Technical AdvisoryResponsible for Legal AdvisorySales and Service excellenceBest Pratice deploymentResults:• Reduced churn • Reduced lead time for legal case processing • Established new sales channels that already in 2017 made tangible contribution.• Developed and implemented new sales organization• Migrated of insurance portfolio to new partner• Implemented digital case management in Legal and Technical Advisory.• Digitized customer service functions• Sales and Service excellence in Car Inspection• Reorganized customer/member-oriented functions (from silos to collaboration) Show less

Kaunas -Lithuania, Copenhagen - Denmark

The company developed and programmed IT solutions.Build the organization, related business processes, and managed the sales of projects to customers.P/L and strategic responsibility.Strategic planning and execution of go-to-market.The company employed 18 developers in Kaunas, Lithuania, and 3 project managers in Denmark.Results:• The organization established in Copenhagen and subsequently in Kaunas, Lithuania.• Bulid recurring customer base • The company was… Show more The company developed and programmed IT solutions.Build the organization, related business processes, and managed the sales of projects to customers.P/L and strategic responsibility.Strategic planning and execution of go-to-market.The company employed 18 developers in Kaunas, Lithuania, and 3 project managers in Denmark.Results:• The organization established in Copenhagen and subsequently in Kaunas, Lithuania.• Bulid recurring customer base • The company was sold in 2016. Show less

Copenhagen, Kolding - Denmark

The company is a callcentre/telemarketing and consultancy business.Operations in Copenhagen and Kolding.Operation mainly on the danish market, with both danish and international clients. The range of services offered is from advanced market research and analysis to direct sales, booking of sales meetings and in-bound services.Responsibilities included : Establishment of business - P/L management, Daily operations, Managing Sales teams and team leaders, Recruitment of new… Show more The company is a callcentre/telemarketing and consultancy business.Operations in Copenhagen and Kolding.Operation mainly on the danish market, with both danish and international clients. The range of services offered is from advanced market research and analysis to direct sales, booking of sales meetings and in-bound services.Responsibilities included : Establishment of business - P/L management, Daily operations, Managing Sales teams and team leaders, Recruitment of new sales agents, Training and coaching, Campaign planning and execution, IT management, SLA-management, Key Account management, contract negotiations.Major clients within Telecom, Publishing, Energy, Health Care and other subscription based business.Results: - Established and build the organisation - From 0 til 50 emloyees- Average anual growth rate 15-20 %- Average EBITDA 18 %The company was sold in 2016 Show less

Copenhagen - Denmark

Being the CEO of the entire Nordic operation (Denmark, Sweden and later on Norway) my responsibilities were rather broad scoped. Results :- Build entire organization to operate Denmark and Sweden (app. 45 persons, 6 direct reports)- Acquired critical mass in customer portfolio Denmark and Sweden, via intensive on-linemarketing and sales activities. Prepared launch in Norway- Brought the financial structure of GreenCredit in line with operational performance and growth… Show more Being the CEO of the entire Nordic operation (Denmark, Sweden and later on Norway) my responsibilities were rather broad scoped. Results :- Build entire organization to operate Denmark and Sweden (app. 45 persons, 6 direct reports)- Acquired critical mass in customer portfolio Denmark and Sweden, via intensive on-linemarketing and sales activities. Prepared launch in Norway- Brought the financial structure of GreenCredit in line with operational performance and growth prospects.- Replaced existing bridging finance and created funding for future loan assets via new debts, senior as well as subordinated debt. (appr 2.5 BDKR)- Re-deployed invested shareholder capital ( appr. 300 MDKK)- Positive EBITDA (break-even reached in may 2007. EBIT also positive - Developed strategy for Norwegian launch- Filed application for Banking Licence (to be passported into Sweden and Norway)- Positioned the company as a respected and recognized brand in the market. Show less

Copenhagen Area, Denmark

Responsible for GE Money Bank Customer Portfolio Management (banking and insurance). Development and optimization of 4.5 MDKK net earning assets. I had 8 direct reports. The functional areas of my organisation was, Early-life activation, Sales, Retention, Loyalty & CRM, Mortgage and insuarnce, Analysis & Insight.Results:• Stopped 5 years portfolio attrition in September 2005• 2005 sales and revenue budget exceed 25%• Reduced cost base by 15%• Increased number of… Show more Responsible for GE Money Bank Customer Portfolio Management (banking and insurance). Development and optimization of 4.5 MDKK net earning assets. I had 8 direct reports. The functional areas of my organisation was, Early-life activation, Sales, Retention, Loyalty & CRM, Mortgage and insuarnce, Analysis & Insight.Results:• Stopped 5 years portfolio attrition in September 2005• 2005 sales and revenue budget exceed 25%• Reduced cost base by 15%• Increased number of products per customer by 25%• CLV increased with 19%• NPS increased 12-points• Introduced ATM functionality on AcceptCard• Introduced Denmark's first cash-back credit card, MoreCard. Show less

Copenhagen, Stockholm

Director of Customer Management function in Denmark (since startup in DK) and Sweden.P/L responsible for the company's customer strategy, business rules, policies, processes and routines on customer and market-related functions for both the private and business markets.Departments such as Customer Service, Process Development, Number Porting, Activation, Credit, Billing, Reseller Support, Telemarketing and CRM. Direct management team of 4 function managers in DK and 6 function managers… Show more Director of Customer Management function in Denmark (since startup in DK) and Sweden.P/L responsible for the company's customer strategy, business rules, policies, processes and routines on customer and market-related functions for both the private and business markets.Departments such as Customer Service, Process Development, Number Porting, Activation, Credit, Billing, Reseller Support, Telemarketing and CRM. Direct management team of 4 function managers in DK and 6 function managers in SE. Total organization approx. 250 people.Results: Build Customer organisations in Denmark and SwedenEstablished key business processes ABC ( Acquire, Bill and Collect)Secured operational excellence3 launched on time - and on budget. Show less

Copenhagen Area, Denmark

Strategic and P/L responsible for sales and customer service in the b2c market.The organization had about 400 employees, distributed by branches throughout the country, of which 8 line managers reported directly to me.Biggest business challenge was to stop and later revert the negative development in the customer portfolio via:• Definition and execution of "will for growth" strategy• Stabilize customer base (900,000 customers), increased customer loyalty• Improved… Show more Strategic and P/L responsible for sales and customer service in the b2c market.The organization had about 400 employees, distributed by branches throughout the country, of which 8 line managers reported directly to me.Biggest business challenge was to stop and later revert the negative development in the customer portfolio via:• Definition and execution of "will for growth" strategy• Stabilize customer base (900,000 customers), increased customer loyalty• Improved profitability in the customer base• Adapting the organization to "new reality".Results:• Increased customer base by 15%• Reduced customer churn from 35% to 12%• Reduced costs by 30%• Increased customer profitability by 20%• Optimized performance through implementation of Service Excellence Culture• Changed customer service from cost center to profit center• Reduced losses on debitors from 8% to 2%. Show less

Copenhagen, Paris, Malmö, Oslo

Reporting to the Managing Director of DK, but with at dotted functional reference to SvP in Paris.My responsibility was to develop, implement and launch Services to the cutting and welding industry, process industry, medical industry, doctors, hospitals and laboratories throughout Scandinavia. The main challenge was to refocus the organisation from a traditional “P*Q approach” to an added-value approach. Thus, defining a services strategy, changing business rules, applying new processes and… Show more Reporting to the Managing Director of DK, but with at dotted functional reference to SvP in Paris.My responsibility was to develop, implement and launch Services to the cutting and welding industry, process industry, medical industry, doctors, hospitals and laboratories throughout Scandinavia. The main challenge was to refocus the organisation from a traditional “P*Q approach” to an added-value approach. Thus, defining a services strategy, changing business rules, applying new processes and routines cross- functional and cross-border. This also included the task of making the necessary organisational changes in order to secure the success of Services in terms of revenue and profitability. My Services organisation was located in both Denmark and Sweden and counted, in 1999, 40 FTE’sI also participated in the l’Air Liquide Group global development project team for Marketing and Services, focusing on “Primary and Secondary logistic Services”. In this period I had extensive international activities in Scandinavia, France, Italy, Australia, USA and Canda, travelling 3-4 days per week.Results : on-time and on-budget build-up of entire set-up. Services (new biz) equalled 10 % total revenue (strategic target) after 2 years. Show less

Århus Området, Danmark

Position: Operations Manager, responsible for all service and after sales support activities. LIF (Cyncrona) is marketing and servicing production and test equipment to the secondary electronics manufacturing industry (B&O, NKT; Danfoss, DanCall, Grundfos, etc..) . As Support Manager I was responsible for installations and execution of turnkey projects and all related after market support and service. I had my own key accounts, and on top of that I was responsible for procurement, finance and… Show more Position: Operations Manager, responsible for all service and after sales support activities. LIF (Cyncrona) is marketing and servicing production and test equipment to the secondary electronics manufacturing industry (B&O, NKT; Danfoss, DanCall, Grundfos, etc..) . As Support Manager I was responsible for installations and execution of turnkey projects and all related after market support and service. I had my own key accounts, and on top of that I was responsible for procurement, finance and marketing and had the role of being stand-in for the Managing Director when he was absent.The main challenge in the job was to create efficiency in resource usage and allocations, and to execute the defined business plan for the area. Results : Service contracts with 90% of customer base. Reduced service costs by 25 % Show less

Århus

Head of Sales Organization with full responsibility for Sales, Customer Service, Sales Consultants, Telecom and Direct Marketing and Back Office. The primary task was to establish effective sales channels in the private market.I was also responsible for customer systems and subscription management.My organization employed 15 employees, 45 sales phoners, and 65 salespeople.Larger training programs were implemented to ensure the right skills at all levels.A more spectacular… Show more Head of Sales Organization with full responsibility for Sales, Customer Service, Sales Consultants, Telecom and Direct Marketing and Back Office. The primary task was to establish effective sales channels in the private market.I was also responsible for customer systems and subscription management.My organization employed 15 employees, 45 sales phoners, and 65 salespeople.Larger training programs were implemented to ensure the right skills at all levels.A more spectacular training program for top management was conducted - cold-calling to acquire new subscribers - and became a huge success.Results: Increased Telemarketing Sales by 80%, Reduced Customer Care Costs by 35%, Building of New Sales Consultant Organization, Increased Total Sales By 20%. Reduced churn rate from 40% to 25% Show less

Kuala Lumpur, Malaysia

Master, Business Economics

Activities and Societies: AIESEC - The international student exchange organisation. I was the exchange programme manager. Focus.

Mba, Strategic Business Management