Soren Elbek Email & Phone Number

- Leading and scaling our world-class customer success team at Valo Motion.- Responsible for all after sales activities at Valo Motion.- Churn and retention

Consulting with multiple early seed startups to increase their customer awareness and support their initial customer processes. I manage the onboarding and retention of early clients and focus on setting up the framework for account plans allowing for growth.

- Lead and structure a new global CS function to support growth.- Implement strategies to improve customer satisfaction.- Take the lead on Expansion strategies/offerings- Structure and implement global customer onboarding programs and company-wide training.- Assist customers to drive best practices when interacting with the platform and provide assistance with new feature deployment planning.- Support sales, marketing, and development teams to improve transparency.- Implement strategic alliances with high profile vendors.

TealBox combines the suggestion box with Kickstarter, so you can crowd­source improvement initiatives then focus in on the things your people back.

Helsinki

- Overhaul the entire customer and service journey process to increase profitability and productivity.- Increase 50+% annual growth of existing clients by upselling and expanding into new use cases.- Design and implement segment-specific KPIs and procedures which align with the business goals and objectives.- Maintain and lead the awareness of opportunities for expansion, customers, markets, new industry developments, and standards.- Lead a team of international Customer Success Managers and external M&A consultants (PwC, KPMG).- Lead HR recruitment and onboarding of industry experts, project-specific partners, and customer success team members.- Work with high-stakes enterprise accounts to deliver successful deployment of critical corporate strategic projects.- Lead on multiple integration and due diligence cases on a global scale.- Develop and execute project initiatives and support various work streams.- Responsible for project delivery, budget, staffing, and schedule.- Provide short presentations with clear insight and recommendations for management decisions.

Helsinki

- Establishing a international Customer Success team to service our customers around the globe.- Created product documentation and customer onboarding decks.- Sourced leads and expanded pre-existing contracts and offerings.- Managed internal M&A project specific training.- Single POC for customers and partners in regards to issues.- Implemented customer data warehousing to support sales, marketing and product development.

Helsinki

- Managing and monitoring Nissan Nordic Europe ́s pipeline of vehicles from ordering point to market.- Production ordering and pipeline responsibility for a set of Nissan models. Proposing and implementing countermeasures as to vehicle availability and stock. Supporting dealers, field force and country office(s) in distribution related questions/issues and ensuring resolutions are made in a timely manner. - Maintaining NE and local systems to support sales operations in coordination with Sales Planning and Marketing.- Supporting fleet and internal mass orders from production to end.

Helsinki

- Direct experiences and competencies with:- Management of test teams in various international projects (China, Japan and Nordics)- B2B software sales solutions.- Functional and non-functional testing.- Internationalization (i18n) and Localization (L10n) testing.- Test specification and test case design.- Quality Assurance and analytic development.- Review, verifying and validation of test result.

Spain, Portugal And Greece

Managing every aspect in an airline departure. This included, but was not limited to the following:RefuelingCateringPassenger serviceCoordinating with crewLoad controlGate securityFlight departure planning