Stephen S. work email
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Stephen S. personal email
Skilled developer with experience in developing and delivering high-quality applications using C# and Angular. Effective across all phases of software development lifecycle (SDLC) using development methodologies like AGILE methodology, knowledgeable in identifying the root cause of systems, application, and database issues, and troubleshooting to eliminate errors and improve software performance. Languages: • C#Frameworks: • ASP.NET • Angular • Xamarin • .NET MAUI . Entity FrameworkWeb: • HTML5 • CSS3 • JavaScript/TypeScript • JQuery • AJAX • JSON • BootStrapWeb service: • RESTful • GraphQLSDLC/Methodologies: • Agile • ScrumCI/CD: •Octopus •Azure •FastPassDatabases: • Oracle • MySQL Tools: Jenkins • Postman • Sonar • GitPlatforms: • Microsoft Windows • Linux • Mac OS
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Software EngineerProgressive Leasing Dec 2021 - PresentDraper, Utah, UsBack-end development using C#, Front-end development using Angular. CI/CD pipeline through SonarCube and Jenkins. Participate in weekly sprint retrospectives / planning, coding reviews, and deployments.Create reports using MySQL database queries. -
Senior Tech Support TechnicianProgressive Leasing Aug 2021 - Feb 2022Draper, Utah, UsProvision and maintain hardware assets using ConnectWise Automate software for new and current employeesTrain new tier 1 and 2 technicians hardware/software troubleshootingProvide hardware and software support for Mac using Apple's GSX platformWork with engineering staff to create custom software solutions for Service DeskCreate documentation and implement standards for hardware and accessories company wide Design and implement dashboards within Service Now to track Service Desk performance metrics -
Technical Support Analyst IiProgressive Leasing May 2019 - Jul 2021Draper, Utah, UsTrack, assign, and provision hardware assets through Ivanti Asset Management systemDiagnose, repair, upgrade hardware and work with teams to work through RMA processNightly audits of A/V rooms and conferencing software including Zoom, ClickShare, AppleTV, and AirtameMonitor merchant kiosks, network services and devices in NOC environmentPrimary point of contact for Major Incidents and initiating emergency bridge conference calls for other teamsPerform user on-boarding/off-boardings within AD, O365, and internal tools -
L1 Global Help Desk Team LeadEbay Feb 2018 - Oct 2018San Jose, Ca, UsSupervised the operations and supported Help Desk team members in a global 24/7 support environmentAssessed team performance through QA ticket auditing and provided weekly one on one coachings to teammates for continuing education Identified trending issues and provided first response for major networking incidentsMaintained and updated knowledge base articles to adhere to company policies and standards -
L1 Global It Helpdesk Support TechnicianEbay Nov 2016 - Jan 2018San Jose, Ca, UsProvided global remote support for software installations, application, OS, VPN and network compliance issuesResponded promptly to escalations for technical support via phone, email, and chat requestsAdministered Active Directory objects, security groups, group memberships, and modified user OUsProvided support in a hybrid MS-Exchange environment for on-prem and cloud-based O365 mailbox issues Performed quality-evaluations of work to ensure Help Desk staff were knowledgeable and courteousProvided technical support for both Windows and Mac environments on-site and remotelyResolved tickets within SLA standards, took ownership of difficult issues and drove them to resolution ensuring complete customer satisfaction. -
Warehouse SpecialistFedex May 2010 - Jul 2016Memphis, Tn, UsMentored all new associates and had them working independently within 3 weeks of hire dateSuperior customer service for local will-call and receiving customersExtreme accuracy and attention to detail when processing orders in fast paced environmentRanked in top tier of team in performance based position
Stephen S. Skills
Stephen S. Education Details
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Western Governors UniversityComputer Software Engineering -
Salt Lake Community CollegeComputer Science
Frequently Asked Questions about Stephen S.
What company does Stephen S. work for?
Stephen S. works for Progressive Leasing
What is Stephen S.'s role at the current company?
Stephen S.'s current role is Software Engineer | Angular | C# | SQL.
What is Stephen S.'s email address?
Stephen S.'s email address is st****@****ing.com
What schools did Stephen S. attend?
Stephen S. attended Western Governors University, Salt Lake Community College.
What are some of Stephen S.'s interests?
Stephen S. has interest in New Technologies, Photoshop, Children, App Development, Unreal Udk, Health And Fitness, Web Development, Education, Finance, Science And Technology.
What skills is Stephen S. known for?
Stephen S. has skills like Comptia Network+, Comptia A+, Mysql, Software Development, Network Security, Technical Support, Active Directory, Microsoft Exchange, Powershell.
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