Дмитрий Dmitriy Файрушин Fayrushin Email and Phone Number

IT outsource service

ITSM/ITIL implementation -Itilium.Manage the team that provides functional expertise and support to business customers and guests. IT processes/infrastructure overview.Prerequisites for Incident/Problem/Change managementKnowledge managementRegulatory documentation.

Provide outsource support of office activities on site.

Subordinates-7Implementation and support of SET5-SET10 software and equipment for FMCG clients. Department budgeting.Project management.Team building, tech support, team coordination.ITIL change management implementation prerequisites ITIL Knowledge management implementation prerequisites KPI (motivation) system revisionHyper-super markets openings.

OKEY GROUP (24.500 employees)www.okmarket.ru/Розничная торговля... Показать ещеIT service level manager (subordinates - 20)· Implementation and management of quality of IT services. Incident, problem, configuration, change management etc. (based on ITIL model) · Control the execution of documents by all participants in the process; · Communication between external partners and internal departments in or- der to maintain incident or problem; · Monitor the deadline of tickets (SLA), using OmniTracker service management software; · Analysis and processing non standard routes and their primary diagnosis; · Equipment repair control. Coordination of service desk and outsource partners; · Control of procurement; · Asset management. CMDB management; · Maintain the financial component of the operating expenses, capital investments (OPEX- CAPEX); · IT budget plan and control; · Undertake surveys and other activities in order to improve the quality of IT services; · Project documentation, testing new IT solutions, pilot launches;

Group of companies «Sevryba» (1500 employees)polarpharm.ruChief IT executive (subordinates - 4)Group of companies «Sevryba» is said to be in the consulting business since 1995 . It has geo distributed network based on Cisco Systems. Responsibilities: · Department management. Define and set up IT strategy, · IT budget planning and controlling for more than 5 companies · Elaboration and implementation of projects in order to improve exist- ed IT infrastructure. · Define responsibilities of staff, Design of job descriptions. · Secure network infrastructure. · Coordinate support service. Efficiency control.Support. · Cooperation with providers of services. Control of procurement. Achievements: · Implementation of SAM technology · Migration of main services from Microsoft platform to AppleMacintosh · Implementation of Service Desk SysAid system. · Rebuilding existed network infrastructure towards the improvement of services using WiMaX technology. · Creation of a centralized register system for consumables · Implementation of a Microsoft Terminal Server · Implementation of greylisting and SpamAsassin for mail server

Group of companies «Sevzilservice» (2000 employees)Head of IT department (subordinates - 5)Group of Companies «Sevzilservice» provides services in the housing sector in Murmansk region. It has 25 geographically distributed remote sites. Responsibilities: · Department management. Define and set up IT strategy, · Major role in IT budget planning. · Elaboration and implementation of projects in order to improve exist- ed IT infrastructure. · Define responsibilities of staff, Design of job descriptions. · Secure network infrastructure. · Coordinate support service. Efficiency control. · Cooperation with providers of services. Control of procurement. · Human resources. Achievements: · IT department creation. · Development of a common policy in the network · Enterprise infrastructure rebuilding and optimization. · Protection of confidential information · Accounting software aplication update from ACOT to 1C 8.0 · Integration of geo distributed offices into a single network · Software licensing and partially migration to GPL license. · Implementation of projects in collaboration with government of Murmansk. Implementation of electronic document management system

JSC «TechnoCenter service» (300 employees)tcs.ruEngineerDepartment of outsourcing provides services to the IT infrastaructure of com- panies in Murmansk region Responsibilities: · Assess the current state of infrastructure and automation of busi- ness/IT processes of a customer. · Support of implemented technologies.