Richard Mu Email & Phone Number

North Sydney, New South Wales, Australia

Focus on the following core operational functions: Detection, Reaction, Restoration, and Prevention. Monitor systems performance and service health, respond to incidents, and facilitate the restoration of services to nominal states. Also responsible for handling the second level of customer support and assisting with customer support escalations while participating in shift work along with the global team covering out of business hours. Help recommend improvements to processes or tasks and use scripting to deliver consistent, repeatable results.

North Sydney, New South Wales, Australia

Provided customer service worldwide using telephone, email and remote access tools, assisted customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket products in order to help the customers in developing the solutions to follow industry best practices using the Rocket tools.

Sydney, Australia

Involved in BI projects, such as implementing an enterprise data warehouse, data mart migration, designing and implementing two Business Objects reporting systems and following up those BI systems maintenances.

Sydney, Australia

Supported and maintained existing in-house and vendor applications such as telecom network applications and a mainframe system.

Sydney, Australia

Performed diagnostic tests and analysis in support of multiple Web-based applications for content management (Windchill), project management (Primavera) and call logging tool (Infra). Collaborated with systems owners and end-users to identify where necessary engaged Vendors to address and resolve complex system issues.

Master Of Internetworking

Advanced Diploma Of Information Technology

Bachelor Of Electronic Measure Technology