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Richard Mu is listed as Technical Support Engineer | Application Support Analyst | System Analyst at Soprano Design, a company with 144 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Richard Mu.
Richard Mu previously worked as Operational Support Specialist at Soprano Design and Technical Support Engineer at Rocket Software. Richard Mu holds Master Of Internetworking from University Of Technology, Sydney.
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An Application Support professional with extensive experience in applications development/support roles. Able to support business critical systems whilst maintaining a strong focus on customer service. Successfully applied business principles to system processes in the support operation.
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North Sydney, New South Wales, Australia
Focus on the following core operational functions: Detection, Reaction, Restoration, and Prevention. Monitor systems performance and service health, respond to incidents, and facilitate the restoration of services to nominal states. Also responsible for handling the second level of customer support and assisting with customer support escalations while.
North Sydney, New South Wales, Australia
Provided customer service worldwide using telephone, email and remote access tools, assisted customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket products in order to help the customers in developing the solutions to follow industry best practices using the Rocket tools.
Sydney, Australia
Involved in BI projects, such as implementing an enterprise data warehouse, data mart migration, designing and implementing two Business Objects reporting systems and following up those BI systems maintenances.
Sydney, Australia
Supported and maintained existing in-house and vendor applications such as telecom network applications and a mainframe system.
Sydney, Australia
Performed diagnostic tests and analysis in support of multiple Web-based applications for content management (Windchill), project management (Primavera) and call logging tool (Infra). Collaborated with systems owners and end-users to identify where necessary engaged Vendors to address and resolve complex system issues.
Other employees you can reach at sopranodesign.com. View company contacts for 144 employees →
Teresa Li
Colleague at Soprano Design
Greater Sydney Area, Australia
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MW
Mark Wright
Colleague at Soprano Design
Greater Norwich Area, United Kingdom, United Kingdom
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ST
Stefano Tentes
Colleague at Soprano Design
Vancouver, British Columbia, Canada, Canada
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AH
Allen Huang
Colleague at Soprano Design
Greater Sydney Area, Australia
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GM
Guillermo Mierez
Colleague at Soprano Design
Barcelona, Catalonia, Spain, Spain
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MG
Mike Gannon
Colleague at Soprano Design
Greater Manchester, England, United Kingdom, United Kingdom
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AA
Ayu A.
Colleague at Soprano Design
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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GD
Gabriel De Carheil
Colleague at Soprano Design
Melbourne, Victoria, Australia, Australia
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LM
Luc Mullet
Colleague at Soprano Design
Metz, Grand Est, France, France
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CV
Carlos Venua
Colleague at Soprano Design
Manila, National Capital Region, Philippines, Philippines
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Quick answers generated from the profile data available on this page.
Richard Mu works for Soprano Design.
Richard Mu is listed as Technical Support Engineer | Application Support Analyst | System Analyst at Soprano Design.
Richard Mu is based in Greater Sydney Area, Australia, Australia while working with Soprano Design.
Richard Mu has worked for Soprano Design, Rocket Software, Aapt, and Thales.
Richard Mu's colleagues at Soprano Design include Teresa Li, Mark Wright, Stefano Tentes, Allen Huang, and Guillermo Mierez.
You can use AeroLeads to view verified contact signals for Richard Mu at Soprano Design, including work email, phone, and LinkedIn data when available.
Richard Mu holds Master Of Internetworking from University Of Technology, Sydney.
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