Sosan Mik Email & Phone Number

Provide reports to support our customer's rebate payments, prepare custom customer reports, and perform rebate reconciliations as needed.Manage metrics to extract, analyze, calculate, and prepare data for reporting on Rebates for payouts.Evaluates customer contracts and amendments on an ongoing basis to determine the need to update rebate terms used in.

• Independently review, investigate, and determine claimant eligibility for unemployment benefits in accordance with the law and regulations.
• Provide claimants on status of unemployment claims, and process adjustments as needed.
• Process unemployment insurance benefit determination by independently researching and analyzing claims based on eligibility.

• Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
• Produced and filed payroll reports weekly.
• Responded to requests for information as a company expert on payroll operations.
• Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
• Responded to client inquiries regarding billing discrepancies on a timely basis, and collected on past due balances.
• Developed new processes to ensure payroll deadlines were met upon, while streamlining the reconciliation process using Excel to minimize internal errors.

Orange County, California Area

• Managed multiple national accounts that generated over $2 million in monthly revenue.
• Applied critical thinking, problem-solving skills, and technical expertise to resolve complex client accounts.
• Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
• Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered during invoicing and collection process.
• Researched and resolved billing discrepancies stemming from audits and reports.
• Reconciled payroll and billing discrepancies using advanced formulas in Microsoft Excel and writing complex queries in Microsoft Access.

Cypress, CA

• Reconciled customer payments against monthly invoices to determine member health insurance eligibility.
• Verified invoice procedures to validate customer contracts and maintain billing communication.
• Applied payments from customers to proper accounts, checking over all information to verify accuracy.
• Established key relationships with peers throughout company by applying critical thinking skills and problem-solving abilities.
• Worked closely with account manager to promote special project success.
• Performed yearly audits and month-end closing.

Information Technology

Associate'S Degree