Soscha Angall Email and Phone Number
Experienced Administrative Assistant and dedicated Customer Success Specialist in Tampa, FL. I excel in optimizing operations and elevating customer experiences. With a Communication degree from the University of South Florida and an Associate's degree from Hillsborough Community College, I'm committed to continuous growth.Certifications: FLA Life Agent -214 | Certified Grant Writer | Certified Administrative Assistant | Certified Medical Technician (Expired)Leadership Experience: As Communications Team Lead at Mt. Calvary SDA, I manage a team of 10, ensuring resource availability for objectives. I coordinate communication distribution, resulting in a 20% event attendance increase and 30% community awareness growth. I secured $10k in sponsorships.Work Experience: At New York Life Insurance, I efficiently directed calls, improving satisfaction by reducing misdirected calls by 95%. I managed financial transactions, maintained client accounts with confidentiality, and cultivated strong relationships.Skills: Expertise in Account Management, Consulting, Relationship Building, Leadership, Problem Solving, and Communication. Proficient in Microsoft Office, multi-line systems, and database management. Committed to operational efficiency, customer service, and community relations.Customer Success Specialist: With a focus on consulting, requirement gathering, and user advocacy, I'm skilled in enhancing customer experiences.Connect on LinkedIn or reach out at soschaangall@gmail.com. Let's excel in administrative support and customer success! 🚀 #AdministrativeAssistant #CustomerSuccessSpecialist
The Marketplace
View- Employees:
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Customer Service RepresentativeThe Marketplace Nov 2024 - PresentLos Angeles Metropolitan Area-Assist customers with claims-related inquiries and provide online account support - ensuring timely and accurate issue resolution-Collaborate with internal teams to address escalated claims, policy concerns, and account-related issues
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Communications ManagerMt Calvary Sda Church Jan 2020 - PresentTampa, Florida, United StatesOverseeing a 10-member team, ensuring they had the necessary resources to achieve their objectives. This role included monitoring and managing the distribution of various communication channels such as SWAY bulletin announcements, FlockNote notifications, Jotform Apps, and updates to the Mt Calvary website, facilitating timely communication with a membership of over 300 individuals. Additionally, the position required coordinating marketing efforts, resulting in a significant 20% increase in event attendance and heightened community engagement. Furthermore, the Team Leader established and cultivated vital relationships with local businesses, significantly boosting community awareness of the organization by 30% and securing $10,000 in sponsorships for events.
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TriageNew York Life Insurance Company Nov 2021 - Aug 2023Tampa, Florida, United StatesI adeptly managed incoming calls, leading to a remarkable 95% decrease in misdirected calls, thus enhancing customer satisfaction. I also seamlessly handled various financial transactions, including client payments, loan withdrawals, and dividend reimbursements. Diligently updating and overseeing customer accounts, I prioritized the confidentiality of client data. My proactive approach to implementing timely solutions effectively defused challenging situations. Furthermore, I consistently established, nurtured, and upheld productive relationships with clients, fostering trust and rapport. -
Aarp Life Insurance SpecialistNew York Life Insurance Company Jan 2019 - Nov 2021Tampa, Florida, United StatesConsult with clients to comprehend their financial objectives, presenting and elucidating suitable life insurance choices, and crafting individualized insurance strategies based on client profiles. I manage the application process and collaborate closely with underwriters, ensuring a smooth experience. Staying current with industry trends and product advancements, I establish and nurture strong client relationships by offering exceptional service. Through collaboration with financial experts, I contribute to comprehensive financial planning. I am committed to upholding regulations, ethics, and company policies, while also achieving set sales targets by leveraging networking and leads. Continuous learning is paramount in my role, and I diligently maintain precise records and generate necessary reports.
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Logistics ConsultantAlorica Jul 2016 - Dec 2018Tampa, Florida, United StatesIn my capacity, I provided valuable assistance to customers, effectively addressing their packaging inquiries and concerns. This dedication led to a notable 20% reduction in customer complaints. Handling a substantial workload, I responded to more than 100 assistance requests daily and efficiently managed customer claims, achieving an average resolution time of just 24 hours. Through meticulous maintenance of customer information, I contributed to a significant 15% enhancement in call issue resolution and overall customer satisfaction rates. -
Package HandlerAmazon Fulfillment Center – Ruskin, Fl Jul 2015 - Feb 2016Ruskin, FloridaIn my role, I executed order picking across various tiers of a multi-level mezzanine, ensuring accurate fulfillment. I expertly handled order packing, shipping, and adeptly resolved issues related to store solutions. Committed to upholding stringent safety, quality, and production benchmarks, I consistently delivered reliable results.
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Lead CaregiverHome Helpers Tampa Bay – Tampa, Fl Jul 2014 - Jan 2015Tampa, Florida, United StatesI successfully led a team of 2+ caregivers, overseeing their activities and ensuring optimal performance. I diligently documented and generated comprehensive reports tracking client progress. Additionally, I communicated vital instructions to caregivers, ensuring they maintained the well-being of clients. Upholding a healthy and safe living environment was a priority, while also safeguarding the privacy and confidentiality of client information at all times.
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Certified Medical Technician CaregiverCypress Creek Assisted Living – Ruskin, Fl Jul 2013 - Jan 2014I provided vital support to residents by assisting with activities of daily living, including feeding, mobility, and grooming, ensuring their comfort and well-being. I collaborated closely with nurses, offering assistance with diverse tasks to facilitate efficient care delivery. Additionally, I diligently managed housekeeping and laundry responsibilities to maintain a clean and comfortable environment. A core focus was maintaining the privacy and confidentiality of resident information, respecting their dignity and rights at all times.
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Retail AdvisorForever 21 – Brandon, Fl Aug 2012 - Feb 2013Brandon, FloridaI orchestrated appealing fitting room displays and effectively managed product restorations, enhancing the visual appeal of the store. I actively contributed to sales and marketing initiatives, supporting the team's promotional efforts. Greeting customers warmly, I ensured an exceptional customer service experience, addressing inquiries and fostering positive interactions. I maintained a meticulously organized and clean work environment, which played a pivotal role in driving store revenue growth.
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Accessories ConsultantMacy’S Department Store – Tampa, Fl Dec 2010 - Mar 2011Tampa/St. Petersburg, Florida AreaI provided expert fashion guidance to customers, aligning their preferences with appropriate choices. Demonstrating a deep understanding of company products, I efficiently managed store inventory. Through strategic station layout redesign, I effectively boosted product sales. Meeting weekly quotas consistently, I contributed to the store's success by achieving set targets.
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Administrative AssistantUsf Student Health Clinic Dec 2008 - Oct 2010Tampa, Florida, United StatesI effectively managed a team of 5+ outsourced mail couriers, comprising USPS, UPS, FEDEX, Independent Courier, and USF. My focus was on guaranteeing the punctual and precise delivery of incoming and outgoing correspondences. I maintained weekly reports, ensuring that sight doctors were informed of the current status of correspondences. Additionally, I orchestrated monthly mailing consultations with external vendors, streamlining mailing processes and successfully reducing costs by 10%.
Soscha Angall Education Details
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Communication, General -
Art/Art Studies, General
Frequently Asked Questions about Soscha Angall
What company does Soscha Angall work for?
Soscha Angall works for The Marketplace
What is Soscha Angall's role at the current company?
Soscha Angall's current role is Business Advisory| Customer Success & Digital Marketing| Driving Success Through Effective Communication, Client Relationships and Organizational Excellence.
What schools did Soscha Angall attend?
Soscha Angall attended University Of South Florida, Hillsborough Community College.
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