Served 11 years as editor of the digital monthly newsletter “Queer Youth Updates” to connect local LGBTQ+ middle and high school age youth to resources, events, and leadership opportunities in Santa Cruz County.- Utilize MailChimp to design and distribute content to over 1000 subscribers.- Conduct research independently and network with local leaders and nonprofit organizations to generate new opportunities to share.

Supervise up to 80 student staff and oversee the day to day operations and scheduling of a 24/7 residential desk program, which supports 6 residential buildings and over 4,000 residents. - Coordinated monthly payroll approvals for student staff. Verified up to 2,700 payable hours, and approved time through PeopleSoft. Investigated payroll discrepancies between hours logged and timecards, then made adjustments as needed.- Developed detailed resources to support staff success such as process guides, reference charts, staff handbook, and performance expectations. Made them available online via google sites and in print.- Monitored all student staff performance and facilitated 1:1 improvement conversations as needed.- Designed and executed a robust training program from analysis to implementation for community desk student staff members. Utilized a hybrid of remote and in person learning to effectively train staff to provide lockout support, rent equipment, check in new residents, handle emergencies, open/close the desks, and provide customer service support. These training sessions were conducted during our fall and spring semesters and as needed for mid-year hires. - Served as recruitment committee chair, led bi-monthly committee meetings, created meeting agendas, and assisted with executing the annual recruitment process that engages 500+ applicants. - Manage the lockout key system for all residential communities. This includes verifying monthly audits, maintaining tracking systems, and billing for lost keys.

- Engage with a high volume of current and prospective students by phone and email. Answer questions about 43 certificate and specialization programs. Market courses and/or certificates based on student interest and professional needs. - Develop, interpret, and educate students on academic policies.Identify and find solutions for complex student issues associated with enrollment, payment, and student records. Design new processes to avoid future issues.- Train incoming and current staff on departmental procedures and policies.- Provide administrative support to the Workforce Development, International, Operations, and Academic Service departments in addition to maintaining core responsibilities in the Student Services department.

- Functioned as the first point of contact for students in person and by phone. Answered general questions about UNEX courses, programs, policies, and available services. - Prepared rooms for evening classes by ensuring all necessary equipment was available and functioning. - Opened the building daily, received and sorted mail, and handled student pick up requests for confidential visa and educational documents.