•Create and maintain strategic partnerships with retailers and drive engagement with the customer•Interact with retail managers, store and brand-dedicated staff, and consumers to drive client acquisition, engagement and conversion•Capture consumer insights by observing shopping patterns•Assess the selling staff’s ability to effectively incorporate the taught skills and techniques•Drive client acquisition through outreach, client management, social influence, oversight of visual merchandising execution, and by building collaborative relationships•Drive conversion through coaching, negotiating to support promotional activities, creating and overseeing event execution, and using insight to influence schedule optimization•Develop teams through focus on achievement of sales and productivity goals and brand & sales objectives•Manages/leads/influences team to meet and/or exceed sales goals•Drive Brand education: ensure staff is well-versed in brand messaging, differentiation and assortment•Deliver brand trainings to dedicated and department-wide staff on product knowledge, service experiences, artistry, selling and leadership skills•Partner with retailers to develop and execute innovative in-store events and use learnings to maximize effectiveness of the market calendar long term•Interview, hire and manage staff behavioral and sales performance (including annual performance review for ELC direct pay staff and sharing of coaching/development interactions of third party staff with the Cosmetics Department Manager utilizing scorecard metrics and feedback from HR partner to determine future development of team•Analyze the business and identify sales goals/targets to be set, proactively anticipate and rectify obstacles to goal achievement using critical problem solving skills, target specific KPI’s relevant to the business, strategize client engagement to attract, convert, and retain clients•Ensure delivery of overall sales plan by door/territory

I encouraged a sales team and created outstanding customer experiences several of the corporate retail stores. I led a store team from developing the best sales specialists, and driving sales targets to financials and store merchandising. I worked to create an outstanding in-store experience that made customers feel good about the Verizon brand and solutions—and helped them to choose our wireless products and services.•Led team by resolving customer issues and assisting with customer transactions.•Encouraged team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.•Identified any selling skill gaps, then built and implemented development plans to help the team meet and exceed sales metrics and quota assignments.•Ran store operations – analyzed staffing needs, reported financial and sales data, handled cash, met compliance, opened trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.•Monitored inventory by restocking shelves with product, maintained device security and managed the cleanliness of the store.•Led store merchandising and planogram compliance in accordance with company expectations.•Completed store opening and closing activities.

•Generated retail sales by using passion for cutting-edge technology, and exceptional customer service to meet customers where they are.•Built customer connections by asking the right questions to uncover individual needs.•Offered a complete top-down sales solution to provide product insights and solution recommendations. •Closed sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions. •Assisted with merchandising and operational functions.•Supported other Verizon stores within close proximity (based on business needs).

•Created meaningful connections with every customer, with my personalized sales expertise•Used a consultative sales approach guiding customers through their options, channeling my drive and passion for helping people•Assisted with events, filling online orders and making outbound calls to existing and potential customers

•I was involved in the processes of optimizing the communication with payors during patient hospitalization, under the direction of the Case Management department, and to track clinical processes in the delivery of patient care•Utilized communication, organizational, and problem solving skills to ensure optimal outcomes for specific financial and clinical processes

•Developed and led wellness programs•Monitored students and served a safe space for communication •Provides training for individual students or group•Helped students manage academic workloads in preparation for the future•Used resources to help students make decisions, challenged them to new academic experiences, and helped them meet academic goals in a healthy way