Andrew Balfour Email & Phone Number

St Paul, Minnesota, United States

Enhancing the efficiency of the company's operational processes. Exploring current business mechanics, identifying opportunities for improvement and innovation, managing various projects, and aligning the operations strategy with the company's core objectives.

St Paul, Minnesota, United States

Updated product user guides and completed dozens of documentation suggestions.

Minneapolis, Minnesota, United States

Putting tasty beer into cans and kegs on 2nd shift.

St Paul, Minnesota, United States

• Working with clients and their agents to list their homes for sale. Handling multiple communication paths to deliver a clear timeline and stress-free experience for customers.
• Helping the team to utilize new technologies to make their work easier, faster, and more accurate.

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

• Worked with the Inside Sales Manager, Director of Industrial Sales, and Director of Electrical Sales to identify new sales opportunities in the five-state district area.
• Created and sent targeted email promotions to over 10,000 contacts, with two promotions in particular increasing sales an average of 113% for the targeted products.
• Identified & researched over 2,000 potential customers within the five-state area for account reps to begin contacting in an effort to find new markets and increase the overall customer base.

St Paul, Minnesota, United States

• Completed eleven transactions in eleven months with a 4.5/5.0 customer rating.
• Organized and staffed the first OCT trade show booth at HighlandFest in St Paul.
• Taught training classes to team members on using the BoomTown CRM website.
• Was presented with the Silver Shoe Award from coworkers for team-building excellence.

St Paul, Minnesota, United States

• Managed a three-person team handling dozens of incoming customer support issues each day while we also tested and updated product bug reports.
• Planned product development with management and developed goals, product milestones, and assignment schedules for coworkers.
• Trained team members and created standard operating procedures for consistency and best practices.

Eden Prairie, Minnesota, United States

• Provided data network support to customers throughout the country by email, phone, andremote screen sharing.
• Created documentation procedures for tracking customer issues.
• Helped train new employees for help desk support.

Maple Grove, Minnesota, United States

• Oversaw daily order production of store and reviewed all produced material for quality.
• Assisted customers in creating orders, and produced orders quickly and accurately.
• FedEx shipping, packaging, and daily closeouts.
• Trained employees on equipment and processes.
• Weekly inventory purchasing and receiving for store.
• End of day store closing and cash handling.

Anoka, Minnesota, United States

• Provided computer hardware and software support.
• Helped employees by phone, email, remote access, and onsite visit.
• Wrote and maintained troubleshooting documentation.
• Evaluated and implemented department-wide standardized computer platform.
• Traveled extensively to replace and update all department computers (40 locations, ~150 machines).

Brooklyn Park, MN

• Full-time summer job operating two-ton box gluing machines.

Computer Networking And System Administrati

Database & Programming Administration