Soti Zagas Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

• Independently managed a portfolio of accounts averaging $4 million in revenue at risk due to outstanding balances.
• Resolved conflicts related to delinquent accounts with tact and diplomacy, thereby strengthening client relationships and loyalty.
• Investigated and resolved client issues using effective listening and questioning techniques and by collaborating with multiple internal departments (e.g., sales, customer service, legal)
• Established rapport with clients through positivity and professionalism, resulting in an increased likelihood of clients making payment arrangements.
• Communicated clearly through face-to-face, phone, and written interactions, leading to consistently high cash collected percentages.
• Implemented effective time management techniques (e.g., advance planning) to meet monthly deadlines.

Calgary, Canada Area

• Provide advertising solutions to my clients. Ensure that my customers get the best ROI on their advertising program Prospecting new business and introducing clients to YPG's product portfolio
• Responsible for helping Yellow Pages transition from traditional print medium to fullmedia company.
• Proposed and sold enhanced marketing programs after reviewing existing ad programs.
• Sold full online and print advertising programs.
• Assisted clients in developing ads for both online and print. (layouts, copywriting and adproofing)
• Extensive knowledge of internet advertising, search engines(SEM & SEO) and social media.

Calgary, Canada Area

Served as Front desk agent for a major downtown hotel with 398 guest rooms. Handled customer service inquiries. Checked-in and checked-out guests. Dealt with large sums of cash and credit cards. Facilitated communication between hotel departments. Handled corporate, private, and group bookings. Addressed client needs and resolved guest complaints. Trained.