I am a dedicated Customer Service Coordinator at Cosmote eValue, the leading provider of business process outsourcing (BPO) services in Greece. With a diploma in Computer Engineering and multiple certifications, including a background in Workforce Management, I have risen through the ranks, starting from a contact center representative and advancing through various promotions to my current role.In my current capacity, I assist the Head of Operations, overseeing the coordination of daily activities and ensuring smooth operations. My role involves analyzing data, optimizing workflows, and implementing strategies to enhance the customer experience.Throughout my journey at Cosmote eValue, I have honed my skills in data analysis, workforce management, and customer service. My roles have included Assistant Team Lead for the Energy Sector, where I trained, coached, and supported agents, ensuring quality and technical standards were met. Additionally, I have undertaken freelance work as a computer and mobile devices technician, further enhancing my problem-solving abilities and technical expertise.Fluent in Greek, English, and German, I bring a multicultural perspective to my work and thrive in collaborative environments. I am passionate about leveraging technology to drive efficiency and deliver exceptional service to our customers.Committed to contributing to the success of Cosmote eValue, I am always eager to explore new opportunities for growth and development in my role. I actively seek to connect with like-minded professionals to explore collaboration opportunities and achieve our shared goals.