Sotiris Tertipis Email & Phone Number

A clinical expert with 19 years experience in the Medical industry, working within and leading teams to develop, implement and sell new products, devices and services. Experience gained in a variety of roles in Troubleshooting and service delivery environments including Market Research, consultancy, customer-facing and Marketing Strategy positions at national, regional and local levels. Experience in supporting successful innovative products, products and services for both Hearing Implant manufacturers, clinicians and clients. Experienced at developing and maintaining positive relationships and leading teams.Conducting regular training workshops for single clinic and multiple clinic staff to support, in troubleshooting techniques for Cochlear and BAHA Implants. Responsible for driving technical training programs to ensure that the customers are able to pass on top grade services to the recipients. Responsible for managing the loaner process, the implant and system supply process locally, coordinating warranty replacements and investigating and diagnosing the products returned for repairs and ensure efficient and timely customer service. As a Certified partner of Cochlear, attend conferences, workshops and assist the clinics with their trials and research studies on Cochlear and BAHA Implants. Performing technical training on new and existing products both customers and internal employees. Providing technical product support and management on complex software and database installations/upgrades on hospital SQL Server networks. Providing technical support, testing and troubleshooting patients with cochlear implants.

Listed skills include Clinical Research, Medical Devices, Product Launch, Training, and 25 others.