Sotiris Nezis Email & Phone Number

Akharnaí, Gr

Athens, Greece

VLT Service Operations Engineer provides Service Delivery (Distribution/Installation and all maintenance actions) on OPAP's VLTs network software. Working closely with Product, Technology and Business departments in defining product’s technical capabilities,requirements and scheduling the roadmap. Planning and implementation of VLTs software updates roll out (games and operating system) as also maintenance activities. Daily inspection of VLTs Network for optimal product results and regulatory… Show more VLT Service Operations Engineer provides Service Delivery (Distribution/Installation and all maintenance actions) on OPAP's VLTs network software. Working closely with Product, Technology and Business departments in defining product’s technical capabilities,requirements and scheduling the roadmap. Planning and implementation of VLTs software updates roll out (games and operating system) as also maintenance activities. Daily inspection of VLTs Network for optimal product results and regulatory requirements. Network Configuration and scheduling according to approved standards. Lab Testing and Analysis. Show less

Athens, Greece

VLT Tech Support Engineer, provides quality support services via phone, e-mail & online portal through inbound & outbound communication. Moreover delivers first contact resolution on a variety of technical issues based on available technical manuals and tools by adhering to standards and guidelines, escalates the technical issues based on agreed troubleshooting procedures and also follows up to ensure that incidents are resolved in a timely manner to meet the SLA. Furthermore supports remotely… Show more VLT Tech Support Engineer, provides quality support services via phone, e-mail & online portal through inbound & outbound communication. Moreover delivers first contact resolution on a variety of technical issues based on available technical manuals and tools by adhering to standards and guidelines, escalates the technical issues based on agreed troubleshooting procedures and also follows up to ensure that incidents are resolved in a timely manner to meet the SLA. Furthermore supports remotely the on-site field engineer personnel where needed by utilizing all the provided management tools and maintains end to end ownership of technical issues as well as recommends improved solutions. Show less

Managing technical problems of corporate ip-vpn, internet, leased and voice circuits. Proactive monitoring and troubleshooting connectivity issues of major clients like Alpha Bank IPVPN & ATMs, Piraeus Bank ATMs, IKANET, Toyota, Cretafarm, Metro, Coca-Cola etc.

Analyzing and solving technical problems in fixed services for corporate clients. Installation and configuration of equipment for communications and network facilities.

Maintaining and updating the organization's website.Set up and initial configuration of the office's computer systems and network.

Maintaining, repairing and upgrading existing systems. Installing and configuring new equipment, peripherals and needed software applications. Training users in computer systems and applications of the lab. Acquired the experience of how to work as a member in the group of administrators.

Dealing with problems about connection and installation of customer’s equipment through phone. Consulting for new private and corporate connections. Learned how to work under the pressure of time and number of sales.